Online banking made easy (lloydstsb.co.uk)

Member Name: tangoman84

Product:	lloydstsb.co.uk
Date:	13/10/09 (30 review reads)
Rating:

Advantages: Well designed and simple to use website, easy to apply for products, great account management

Disadvantages: Takes time as applying for online services involves letters being sent rather than just e-mails

Having been with RBS for ages and using online banking for sometime I decided that it was time to open a new account and due to there being a Lloyds TSB in my town centre which offers the option of paying in at the machine I decided to give them a shot.

The website itself is very nicely designed, bright and easy to navigate with loads of information available. The site offers a huge range of products including loans, credit cards and banking with the option I was using on this occassion being to apply for a new bank account.
The application itself was a simple procedure that took me around about 5-10 minutes to complete and I had the decision within about a week. The first thing to arrive through the post being the welcome pack followed by the card and then after this the pin number. I was delighted that the process had been so simple and decided I wanted to go and do some work on my account online and was slightly disappointed that I had to register for this as a seperate thing as I thought that this would have been done at the time of requesting a new account online. The process for requesting registration was simple with you needing to input account information to request registration which I did but following on from this I got a message saying that a letter would be sent to me in the post which made the process take another week which slightly disappointed me but I understand the security is important.

Positives:

- Simple to navigate and great looking website
- Variety of products available
- Easy to apply for services online
- Manage your bank account online easily
- Simple login procedure and a huge amount of options available to manage your money including payments, standing orders, direct debit management, overdraft requests and more
- View statements online

Negatives:

- For setting up online banking it takes about a week due to the need for a letter to be sent with your customer number

The website is a brilliant one to use with ease of use at the forefront. Applying for services and products is easy and managing them once set up is also simple to do with great options available saving time and hassle.

Summary: This is a great website offering excellent online banking in a simple way