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Nationwide AAAARRRGGGHHHH!!!! -  Nationwide Building Society Bank
Nationwide Building Society 

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Nationwide AAAARRRGGGHHHH!!!! (Nationwide Building Society)

marcliam

Member Name: marcliam

Product:

Nationwide Building Society

Date: 06/08/00 (85 review reads)
Rating:

Advantages: Absolutely None!!!!

Disadvantages: Confusion, stress, poor service, frustration, suicidal feelings!!!!

I have been transfering my bank accounts to Nationwide for the last month or so and have to say it is becoming one of the singlemost stressfull events of my life.

I am leaving NatWest for their increasingly poor customer services but now i think i have found the worst of the lot.
I am sure Nationwide just pick their customer service people off the street each morning, whilst polite enough, they do not seem to have a clue.

I have received little or no guidance during the process and have had to chase just about everything (several times).
I could go on and on venting a month of stress but I have just completed a letter to their chief executive and am totally exhausted.

If you are thinking of going to Nationwide, THINK AGAIN!!

Summary:

Last members to rate this review:
(8 members total)

Webber000%2Fpete_1585%2Flibertybell%2Fcswann%2Fmisty%2FLizzie+Shaw%2F

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Overall rating: Useful

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Last comments:
Webber000

- 18/05/01

These experiences are also very differet to mine.
I think that the staff in the branch near me (Watling Street, Gillingham) are more than helpful - so I suppose it depends on which branch you use.
libertybell

- 16/12/00

Would totally agree with you nim.... They are far better than a Bank - lets hope they stay mutual !!
nimrodimc

- 13/10/00

I have been with the Nationwide for many years and unlike marclaim, I have always found them to be very helpful. They consistently receive good ratings from indeopendent surveys, Which? in particular usually includes the Nationwide in their "best buy" lists when reviewing bank accounts. My experience and that of others in recent reports I have read, would suggest that marclaim's problems, although very unfortunate, are not typical.


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