Nationwide Direct, but very frustrating (nationwide.co.uk)

Member Name: Botmission

Product:	nationwide.co.uk
Date:	24/06/01 (189 review reads)
Rating:

Advantages: Convenient, Low interest rate

Disadvantages: Web site was faulty, Slow or no response to email, still have to phone up.

Nationwide Direct Mortgage

I recently moved house, needed a mortgage and decided to give the 'net a try.
I was an existing Nationwide mortgage holder, and have found then very competitive, so they were chosen again.
You have to register to be able to use the site. You then have your own space from
which you can then choose from the usual building society products, and send and
receive secure email.
Initially things went well. The mortgage on-line application form was clear and easy
to understand with no ambiguous questions. I filled it out and sent it back. The first problem then appeared. A message on screen stated that I had messages, but I was
unable to read them. I emailed them to the unsecured address and they mailed me back; to the same place where I couldn't read them. So it took a phone call to discover that there was a fault. Although the customer number I entered as it was issued to me, the first letter had to be a capital letter.
After a further call to find out how the application was proceeding, I was told they
were waiting for me to confirm. By secure email. Doh! Part two of the form appeared
shortly after, which I completed and returned.
After that, the site was useless, as no further information appeared on it. Everything was done by phone. Eventually. And I got the mortgage. Eventually.
It seemed like a good idea at the time, but I would only recommend it if you nearest
branch was a considerable distance away!

Summary: