The most appalling customer service I have ever experienced in my life!Went in to open an account with a substantial amount of money,had a clip board and form shoved at me in the waiting area,totally the wrong form,no one to assist,was told by a passing accountant for Nationwide that if I was not happy I should go somewhere else!Stayed my ground and was eventually taken to a desk and proceeded to try and get my account opened,no joy,the girl kept blocking me and was totally out of her depth.I asked for a manager who duly came and opened my account in ten minutes .I was in the bank for over an hour in total.I followed on to another bank to open an isa and was treated so well,coffee and total proffesionalism.

I've been using Nationwide for quite a while now but not as my main bank, only as a secondary bank for another account. I opened up a bank with Nationwide a few years ago as they were the only bank who offered free withdrawals abroad and, as I travel quite a bit, this was something that I really needed. Opening up the account was really easy and it was all done within about 20 minutes and I received my card only a few days later in the post. I was able to open up a joint account in the names of me and my husband and my husband didn't even have to be there to do this, which made it a lot easier for us. The account I opened was the Flexaccount and ...  Read the complete review

This bank is the reason my career is hanging in the balance, I opened an account with them at 16, my father has placed large sums of money, around 15,000 a year into it for my flight training. I am now 19 and went to speak with them about getting a small loan to fund the rest, they said no. I asked if there was any student type loan offer available, they said no. I asked if someone could co-sign they said no. If i had have used natest or barclays or any other bank, they would have offered it, but my history is with nationwide so i have few options, all i can hope now is that natwest, can see that this is a good proposiion and provide me with the professional study loan. .  Read the complete review

Nationwide is the largest building society in the UK offering a wide range of financial products from savings accounts to mortgages to insurance. The building society has an extensive branch network meaning that there is a branch on nearly every high street. I have had a savings account with them for over 16 years and a few years ago I decided to move my current account with them due to their branch network, as the bank I was with has very few branches in the South East. I should point out this review mostly focuses on their current account banking service. The Good ------------- Their current account is called the ...  Read the complete review

Foreign currency at Nationwide - Advantages: None - Disadvantages: High charges, Very very slow, Loose papers