Hard to fault them (Nationwide)

Member Name: bored_at_home

Product:	Nationwide
Date:	11/01/09 (46 review reads)
Rating:

Advantages: Small, Friendly, Good Customer Service, Comprehensive online banking

Disadvantages: Too small for some people, small selection of products

In my view nationwide is a small bank for small customers and I couldn't be happier with that. I've never seen a bank with so FEW arbitrary rules, my local branch is friendly, open on saturdays and I can generally expect to be served quickly with few problems.

Their online banking service is always up, its easy to use, convincingly secure and lets me move money around with the greatest of ease. You request loans, credit cards, open new accounts, extend your overdraft - all online - I couldn't be happier - the only thing you can't do is change your full address which is understandable.

When I say its a small bank I am ofcourse referring to the sheer lack of branches. I love it because I work and live less than 2 miles from a branch but that's the only branch I know of in the local area.

Also, I was on a very old and badly setup account that had half the interest rate of the standard savings account and no one let me know this but I really am clutching at straws to find fault with them.

The few times I have rang them they have been polite and helpful even when my requests were pretty ridiculous.

Summary: Great for people that want good customer service over products and branches