My best bank (Natwest Bank)

Member Name: vazaa50

Product:	Natwest Bank
Date:	11/12/08 (59 review reads)
Rating:

Advantages: good service

Disadvantages: not good with interest rates on savings

I am so impressed with Natwest, so much so that I feel the need to tell you guys just how good they are!I haven't had the best week and it has just been topped off with the discovery that I have been a victim to fraud. I noticed three transactions on my online banking statement ( which I frequently check) that I didn't recognize so I rang up Natwest and within 15 minutes I had been directed through to the fraud department, had my card canceled and answered all the relevant questions.The following day I received the paperwork I needed to sign and return to allow the fraud investigation team to look into my case.The initial discovery happened on Wednesday, I received the paperwork on Thursday, and today (Friday) I have just received my new card via recorded delivery. So two days after the first phone call it is all sorted, what a relief. All I need to do now is wait to hear the outcome of the investigation and hope to get my money refunded.Watch this space!

Really convenient branch to live close to, the staff are always friendly and the queues, in comparrison to other Natwest branches, are usually short. And if there is a queue they seem to have mastered the A really convenient branch to live close to, the staff are always friendly and the queues are comparatively short, even if there is a queue they seem to have mastered the "can I help you?" technique in the Barnstaple branch, keep up the good work guys!

I wrote this on helphound.com aswell.

Summary: Love natwest