One of the worst banks I've known (Natwest Bank)

Member Name: Natskin

Product:	Natwest Bank
Date:	14/09/09 (53 review reads)
Rating:

Advantages: Becasue I've used them so long, I know my details off the top of my head

Disadvantages: Staff, can't do attitude etc etc

Natwest, where loyalty stands for nothing!

I have been with Natwest for almost 2 thirds of my life now, and over the years have opened up quite a few other accounts with banks offering my various incentives to do so, but have never closed my original accounts with Natwest. They have been my family's bank for many years, for why I cannot understand: it is not like using the same greengrocer for many years and getting a level of service that goes beyond expectation for doing so.

The main problem is their charges and the very hard-nosed people on the phone when you call to query these. The general 'computer says no' attitude is at best unhelpful, especially wehen you have been on hold. I have once, whilst on the phone to the Lending Centre, been kept on the line for an extra 10minutes whilst the advisor tried to get me to sign up to their Advantage Blue or Gold at £6 or £12 per month - I was ringing for a loan, hello?! These are also a con and there is no way that you couldn't get all the offers that you would actually use for cheaper elsewhere.

Staff in my branch are so miserable, they look like they'd quickly suffocate themselves with the next money bag they saw, if only it wasnt's for that big glass screen. The queue is frequently out the door as staff moan to each other between customers and look to the floor as they disappear through doors. Mine has a cashier's area and an information desk, usually I am told I have been standing in the wrong line for my query when I reach the front, yet it's not displayed anywhere which desk deals with what when you have a less obvious reason to visit.

Summary: Gave me a nice folder when I was younger, but it's all gone downhill since then!!