Newest Review: ... in Central London. I was happy to be able to withdraw money with my debit card whenever I chose to, pay for goods and etc. However, ... more
Incompetent and useless
Member Name: ro_milano
Advantages: advantages? don't see any
Disadvantages: to many to list
On the 20th of july I asked my branch to make a foreign payment to a bank account. I sent a written order. They tried to contact me on a single occasion 2 weeks later and as my phone was switched off they canceled the order.
Since that day I have phoned about 12 times. I have sent about 10 letters with the same written order. I have risen a number of official complains!
They have tried to executed the order again only once on the 24th of august, but the useless staff they employ, canceled the order again because i was trying to transfer more money than available in the account. Pity that I had asked to transfer the "balance of the account".
This is not the first time they mess up with my account. I get payment to my current account which are diverted to a saving account which i cancelled about 10 years ago!!!
As soon as I am back in London i will close the account with nUtwest!
Summary: very bad service