Newest Review: ... in Central London. I was happy to be able to withdraw money with my debit card whenever I chose to, pay for goods and etc. However, ... more
NatWest is a terrible bank.
Author Name: Rachel
Advantages: Invisible to me, if there are any.
Disadvantages: Terrible customer service.
My experience with NatWest spans two months, during which time I have yet to access any of the services promised to me. When I first applied for an account with NatWest, I was told that I would have all of my needed information in 5-7 business days. Due to a series of errors on the part of the bank, it has taken two months to be able to transfer my money into my account. Over this time, every call made to the help center was greeted with apathy, as a disinterested service rep informed me that, in spite of the appalling service I had received thus far, there was nothing he or she could do to remedy the situation. In spite of my repeated complaints that I had no way of using the bank and was forced to pay exorbitant fees to access my money elsewhere, I was offered no explanation or recompense for this neglect.
After my two month waiting period, I was finally able to transfer my money into my account two days ago. I immediately activated my debit card and was informed that it would be available for use by 6:00 on the next business day. Unsurprisingly, it remains unavailable. I have called the customer service line twice and been disconnected both times. As it is currently a Friday, I assume I will not have access to my money until Monday at the earliest, as the service reps will, I am sure, continue to be unresponsive to my needs as a customer.
In addition to this ridiculous failure, navigating the online banking site is unreasonably difficult, requiring a sequence of pin and password convolutions that are akin to what one would imagine highly classified secret agents would use to access top secret data. I would advise anyone considering banking with NatWest to explore other options.
Summary: See above review.