Newest Review: ... in Central London. I was happy to be able to withdraw money with my debit card whenever I chose to, pay for goods and etc. However, ... more
They wrote to me at my ex husband's girlfriend's house.
Member Name: Gozaine
Advantages: Can't bring one to mind
Disadvantages: Poor customer service
My experience with Nat West has not been great. My husband and I separated. We had both been living in Spain and had a Nat West account in joint names. We closed that account and each opened separate ones when I moved back to the UK. I funded it with £1000 from the joint account. That was all the cash I had at that time. They told me my debit card would arrive in a week to ten days. It was a Saturday so they couldn't order it immediately but assured me they would order it first thing on the Monday. I phoned on the Monday to check this had been done and was told yes it had been ordered. A week later I went to see if it had arrived, it hadn't. Another week passed and then they realised they had forgotten to order it after all. I was not very happy about that.
Worse was yet to come though. I changed my address shortly after opening the account. It appears that the signature on the form I had signed didn't match the one they had on file. So they wrote to me. They couldn't write to me at my address in Spain as they knew I was living in the UK. They obviously couldn't write to the address on the form in case it was fraud. So they wrote to my estranged husband's new girlfriend's address. That was uncomfortable.
I made an appointment to see somebody as I was unhappy with the service I had received. The appointment was for 12.30 on a Saturday. The person I had arranged to see wasn't available. She was with another customer. I explained to the customer service representative why I was unhappy. She said somebody would be able to see me at 13.15. I said I would come back then. Apparently that wasn't possible as they close the bank doors at 13.00 and can't reopen them. I did ask what happened to all the people still in there. Were they stuck until Monday morning?
I would have liked to close the account then but only having been in the UK for a few weeks opening one with another bank would have been difficult. So I gave them another chance.
The final straw occurred when I went abroad on holiday to Mexico. I informed them the dates I would be away and the towns I would be visiting. The first transaction I made was fine then after that the card didn't work. Fortunately I was able to use my Spanish card. When I got back to the UK I found a letter from Nat West regarding a potentially fraudulent transaction. I called the number on the letter only to be asked a serious of fatuous questions about the transactions leading up to the one which caused them to cancel the card. It seems they were deemed to be suspicious, even though they were all in shops which I regularly used.
I bank with HSBC now.
Summary: I've changed banks
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