Newest Review: ... in Central London. I was happy to be able to withdraw money with my debit card whenever I chose to, pay for goods and etc. However, ... more
Good reliable bank with half-decent customer services
Member Name: dalcowan
Advantages: Great bank, excellent customer service, good features and easy to bank with.
Disadvantages: Crappy savings rates
I've been banking with NatWest for 5 years as a joint customer and I can honestly say they are the best bank I've had.
First of all their customer service team have all been really helpful and they are quick to credit my account with funds when they've made a mistake. The few times I've had any difficulties that were their fault or the customer service staff haven't been excellent I have complained and within 24 hours I've received credits ranging from £20 to £50!! Result!
Their telephone and mobile banking (app) is great and quick and simple to set up and use.
The online banking is nice and easy to use and I feel like my details are really secure despite it being so easy to do everything.
The best thing for me is their Advantage Gold account. We pay £12.95 per month (£155 per annum) for the upgraded account and it is a real money saver. We have one simple fee leaving our account every month and we get loads of benefits that would cost so much more. The best ones for us are the Green Flag breakdown... not as good as the AA or RAC but they are reliable nonetheless and as we have a pretty reliable car (touch wood) we have hardly ever used a breakdown service despite spending hundreds of pounds for years on them. We get this for pittance when you consider that we also get travel insurance for us both that we used to pay £35 a year for. We also get mobile phone insurance for both of our phones which we used to pay £20 a month for. Already we are quids in and the insurance cover is actually higher than we used to pay more for!! We get loads of discounts in loads of places and slightly better rates on our savings although to be fair most banks offer pittance for savings so they aren't that great. We also get extended warranties on our appliances courtesy of NatWest.
I've used a number of banks... HSBC being the worst and the most thieving and NatWest being the best and most honest.
Summary: Great bank, excellent customer service, good features and easy to bank with.
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