Newest Review: ... able to use the rail card 2 years ago I left Uni, until I was 25 when it expired. My student account came with an agreed overdraft with ... more
Awful backwards slow and rude
Author Name: cath
Advantages: What I asked for a balance transfer if you don't mind waiting for 2 months
Disadvantages: The whole way they run the company. So unprofessional. So slow. So rude
I have applied for a credit card to transfer a balance. I'm now one month in after Nat West asking for additonal ID to be sent over from the branch and it being rejected twice for things like the stamp is to faint/it's not on headed Nat West paper. This is being faxed directly from one of their banks. How on earth could it be a fake. Tried to check with them today to see if the latest one was OK and was told it's being processed and you may not even be accepted and that I will just have to wait. One member of staff on the phone even suggested that I should be grateful the staff have helped me at all. I have been advised it could take another 3 weeks if anything happens at all. Seriously I know people who have sold their house quicker. Nearly 2 months for a credit card transfer! I don't have the words to express my dismay.
Summary: Don't bother