Been with NatWest for 33 years. Some two years ago things began to go downhill. Firstly they changed my account number, which is the customer's date of birth and three extra digits.My husband found out that I was locked out of my account because NatWest for no reason that they could give us had change my date of birth for that of my husband's.Next My husband's account with NatWest which was was linked to another provider was deleted by NatWest .Then some weeks ago I decided to move my ISA from
Halifax to NatWest but NatWest decided that this was not a tranfer of ISAs from past years but took it that I was attemting to open an ISA for the current tax year for 8 times more that the allowed ISA limit so they opened an ISA for the current tax year with £5640 and transfered the difference into my non interest bearing current account! What a bank.Last Friday afternoon I found that correct amounts of money were in the correct accounts but come Saturday morning they had changed the amounts back again .If you want hassle,problems,rudness and other negatives join NatWest.Goodwin certainly left a legacy - sloppyiess.Gave
a star because I was not allowed to give them less.