Ok, so Natwest has been mine and my Husband's bank for almost 5 years now. When we first opened an account they were all over us like a rash because we had sold our house and and had a large amount of money to deposit in an account!
The money was mainly for renovating our next house and 5 years later, surprise surprise, they don't really have the same time for us anymore!
I suppose they would compare to some other high street banks such as Barclays, Lloyds TSB, etc. The account we have at the moment is an advantage gold account which is a fee based account, I think it's currently at £13.50 per month. It comes with it's own benefits for this extra money- most of which we don;t need/use apart from travel insurance and mobile phone insurance. Althgouh considering we haven't been on holiday since we opened the account the travel insurance is kind of worthless!
I don;t think anything really sets it apart from other banks, one thing I will say positively though is that the online banking facility Natwest have is very helpful and easy to navigate.
If I had to choose again a bank to open an account with I;d have to say Natwest wouldn't be my first choice.