Newest Review: ... in Central London. I was happy to be able to withdraw money with my debit card whenever I chose to, pay for goods and etc. However, ... more
Strange security procedures at Nat-west
Author Name: J.Gibbs
After ordering parts from a reputable retailer on line I entered my card details to pay for my goods.
However when entering my card details I mistyped the authentication number (twice), "verification failed check details etc" came up on the screen both times, no problem I thought, and did it correctly on the third attempt.
The following day I checked my account and discovered that the payment had been removed from my account THREE times, enquiries at my local branch revealed that "the money isn't missing it's just in a holding account, and you will get it back in about a week, it's normal".
At that point I asked the (to me) obvious questions, 1, how could money be transferred from my account to a holding account (or anywhere else) when the WRONG security authentication had been used ? and 2, why had the payment for the same transaction been taken three times?.
Surely a flaw in the banks security and payment software I suggest, "No there is nothing wrong with our system its Your Fault"! is the irate reply of the manager who became even more irate when asked if this was
deliberately designed to put people into unauthorised overdrafts for the financial benefit of the bank.
Personally I see no reason why funds should be moved anywhere till all the security checks have been completed, and they most certainly shouldn't when the security checks have not been passed.
I am also off the opinion that if this is "normal procedure" that the bank should make customers aware of this, especially as many people mistakenly place the blame with the retailers often damaging their reputation as honest dealers
Summary: Bad security or sneaky rip off