by - written on 07/05/13, updated on 11/05/13 (Useful, 54 readings)
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I really like Natwest, before I was with Natwest I was with HSBC and unfortunately HSBC's charges were far too much and I kept getting stuck in a kind of debt loop? I complained to HSBC though and they were amazing and refunded every penny, I have only recently began getting into debt with my Natwest card because I had my Paypal set up ... Read the complete review
by - written on 14/08/12 (Useful, 261 readings)
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I am not biased to admit that NatWest is the best bank in the UK when it comes to do safe online banking. I always enjoy doing online banking at its user-friendly and customised web pages. I opened my first ever bank account in the UK in December 2005 with NatWest. It was a student account and my joy was endless when I received my ... Read the complete review
by - written on 08/07/12 (Very useful, 170 readings)
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I opened my first bank account with Natwest when I was 11. It was called the solo account back then and I got my own debit card which made me feel very grown up. I opened it with £30 and my parents chose the account because it has no fees, no overdraft and no cheque book. It is now called the step account I believe. 10 years ... Read the complete review
by J.Gibbs - written on 04/06/12
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Many After ordering parts from a reputable retailer on line I entered my card details to pay for my goods. However when entering my card details I mistyped the authentication number (twice), "verification failed check details etc" came up on the screen both times, no problem I thought, and did it ... Read the complete review
by - written on 25/05/12 (Useful, 171 readings)
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Ok, so Natwest has been mine and my Husband's bank for almost 5 years now. When we first opened an account they were all over us like a rash because we had sold our house and and had a large amount of money to deposit in an account! The money was mainly for renovating our next house and 5 years later, surprise surprise, they don't ... Read the complete review
by G Madoc-Jones - written on 13/05/12
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Been with NatWest for 33 years. Some two years ago things began to go downhill. Firstly they changed my account number, which is the customer's date of birth and three extra digits.My husband found out that I was locked out of my account because NatWest for no reason that they could give us had change my date of birth for that of my ... Read the complete review
by SarahJane - written on 23/04/12
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It took an ungodly amount of time for me to open a business account with Natwest.When the account was finally open, they had neglected to put through the telephone and online banking paperwork.I have spent MONTHS trying to set up this business account. Incorporating a company by comparison was a piece of cake.
by cath - written on 22/03/12
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I have applied for a credit card to transfer a balance. I'm now one month in after Nat West asking for additonal ID to be sent over from the branch and it being rejected twice for things like the stamp is to faint/it's not on headed Nat West paper. This is being faxed directly from one of their banks. How on earth could it be a fake. ... Read the complete review
by - written on 24/01/12 (Useful, 56 readings)
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I've been banking with NatWest for 5 years as a joint customer and I can honestly say they are the best bank I've had. First of all their customer service team have all been really helpful and they are quick to credit my account with funds when they've made a mistake. The few times I've had any difficulties that were their ... Read the complete review
by - written on 17/01/12 (Useful, 63 readings)
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My experience with Nat West has not been great. My husband and I separated. We had both been living in Spain and had a Nat West account in joint names. We closed that account and each opened separate ones when I moved back to the UK. I funded it with £1000 from the joint account. That was all the cash I had at that time. They told me my ... Read the complete review
by powered_by_pies - written on 18/11/11
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Only because the site won't allow me to leave it at 0 stars. I must forewarn you, this review is lengthy. In fact, on reviewing this, it turns out I've written a full-on monologue. I hope you have the time and patience to read this, as hopefully, my experiences will spur you on to make the right decision, and steer well ... Read the complete review
by Rachel - written on 12/11/11
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My experience with NatWest spans two months, during which time I have yet to access any of the services promised to me. When I first applied for an account with NatWest, I was told that I would have all of my needed information in 5-7 business days. Due to a series of errors on the part of the bank, it has taken two months to be able ... Read the complete review
by - written on 05/10/11 (Somewhat useful, 44 readings)
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I have been with NatWest since 2005, My husband since 1980s. The past year we have been having problems with them. 1st issue was morrgage we were asked by cashier if we were looking for one or could re do our exisiting one we made a appointment and spoke with this guy (fly was no where near)he promised the world and we could get the ... Read the complete review
by - written on 19/09/11 (Useful, 48 readings)
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Having booked an appointment to open up a student bank account at my local branch, I turned up to find the whole place in chaos. I asked what was going on and it turned out that a member of staff had phoned in ill and they were trying to have 2 lots of appointments within the amount of time as 1 with the remaining member of staff they ... Read the complete review
by - written on 08/09/11 (Useful, 38 readings)
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On the 20th of july I asked my branch to make a foreign payment to a bank account. I sent a written order. They tried to contact me on a single occasion 2 weeks later and as my phone was switched off they canceled the order. Since that day I have phoned about 12 times. I have sent about 10 letters with the same written order. I have ... Read the complete review
by Alison - written on 08/06/11
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Just logged into NatWest and my account has gone missing. Ring them and they say they have closed it. I was not informed by letter or email so now I have the hassle of going into a branch to fill in forms and get my money out. They said if you don't use it for a year then they close it. I have other accounts I often use instead and am overseas a lot so sometimes don't use my account. Been a customer for 20 years... they obviously don't want my future business.
by Delia - written on 04/04/11
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I sign up for the Blue Advantage account, which provides a few "so called benefits" to their clients. Benefits no, Rip off yes! Paid almost 6.95 pounds every month to the bank. For the past 5 months, I've been making daily visits to the old people in Natwest Terrible home. The Old folks there have been ... Read the complete review
by Chris - written on 19/01/11
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Incompetent on many levels - messed up a FOREX deal and tried to charge me to investigate a transaction they clearly messed up on. I had to shout at them to get them to act properly...Despite assurances to the contrary repeatedly sent online banking passcodes to the wrong address. Very tedious and disruptiveBranch staff lack interpersonal skills Helpful banking - what a joke!I fired them - found HSBC to be very much better for basic business banking.
by aicha - written on 25/11/10
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its really not helpfull bank and i have prove , they close my account and refuse to transfer my money to my other bank account shame on you natwest
by - written on 14/11/10 (Very useful, 301 readings)
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I have been banking with Natwest for around 5 years now, ever since I was tempted by their free 5 year railcard with opening a student bank account. You get a new card every year as long as you keep using the account for transactions and get your loan paid into it. It was automatically changed to a graduate account for me ... Read the complete review
