I've banked with Nat West for around 10 years now and been an online customer for probably half that time...

As with most financial services websites, you have your own unique customer ID, memorable data and pin number which you need to enter each time for you to view your account.

Recently they have set up a seperate credit card login so you can request your pin, request statements etc online whereas before you could only ever view your statement and pay your bill.

Natwest also has an additional security feature which you can download called Rapport, and essentially it will track any website where you are required to enter login details and it will block you entering the site if it considers that there could be a potential threat.

I've had this software on my PC for around 5 months now and its not blocked me from any websites but it does ask me to confirm if I want to enter a website that it cannot identify... I must admit that its an additional piece of security software which doesn't interfere with my usual security software...

On their website, you can also set up additional accounts, apply for mortgages and any of their other financial products..

I'm an online customer for 3 banks and I must admit they are pretty much the same. Natwest will list all your accounts in a summary page so you have a one page view which can be handy when you have several accounts