Occasionally I use Natwest online banking but only occasionally due to the fear of fraud. Unfortunately the whole online bank process is rather monotonous and cumbersome. To log in requires a great deal of effort that one would be better off to just go down the bank to perform any transactions. Arriving at the log in screen first you have to enter your customer number. If you happen to remember your customer number, you have to enter your password, however you can't just casual enter it, instead the log in screen will ask you for some random letters contained within your password, for example the second the fifth and the tenth. Trying to work out in your head which character is the second or fifth can be a real mental work out and so sometimes you just can't be bothered. Unfortunately this is partially due prevent fraud however this internet banking system has been poorly designed. It may be safe however there is no convenience. Other banks have managed to implement better online banking security.