The Royal Bank Of Scotland Account Opening (Royal Bank of Scotland)

Member Name: andiepool

Product:	Royal Bank of Scotland
Date:	13/05/09 (30 review reads)
Rating:

Advantages: Courteous, Polite, Disabled Access

Disadvantages: None as yet

I have just opened an account with The Royal Bank Of Scotland after being with Abbey for 15 years. I started having trouble with Abbey after changing to a different account and after all that time with them you would think that they would treat me as a respected customer, well the answer to that is short and simple, no they didn't.
Anyway, I decided to give one of the other high street banks a look and decided that The Royal Bank Of Scotland would be the best to meet my requirements.
I went into my local branch where I made an appointment for the next day to apply to open an account with them.
On the day of the appointment, even though their account representative was running slightly late, they were polite and made sure that all my needs were met. Maybe I should have mentioned earlier that I am disabled!
I was asked if I would like tea, coffee etc and if I was comfortable waiting where I was, in the seating area, or if I would like to re-arrange my appointment, to which I declined and said I would be happy to wait.
They only ran over my appointment time by almost 10 minutes anyway so it didn't mean waiting for too long and there were magazines on hand to read to keep me occupied!
The lady dealing with my requests was friendly, helpful and extremely polite. She even made sure I was comfortable with the seating they had in the office or would I prefer something a little higher!
She proceeded with my application with professionalism and was courteous too as my case wasn't as straightforward as some.
Needless to say I am over the moon with my new account and hopefully will have a long and happy time banking and saving with them.

Summary: A great place to do business with!