RBS Royal Bank Of Scotland Reviews
Newest Review: ... to open my account and a sizable 0% overdraft, which I still have!! I'm really impressed with RBS, they're really good service for students and had a branch within my union. When I had a direct debit due out that day for my hall fees and was short a couple of pounds, rather than bounce the payment and bill me, they rang me up and told me to deposit funds before the end of the day so they could make the payment. I can't imagine receiving service like that from any other bank. I'm really satisfied overall. My only complaint would be the card reader that they insist you use when you do internet banking. I find it hard to use and as a result, I ... more
Customer RBS Royal Bank Of Scotland Reviews (43)
by Polly - written on 10/01/12
I have been a customer of RBS for over 30 yrs and had a Gold Account for at least 10 of those. I have only ever attempted to claim on two occasions, once when my boiler broke down (Emergency Service) and once travel insurance. On both occasions they had get out clauses. Wouldn't pay out on trip cancelled because my mother died of cancer, because she had cancer and wouldn't come out to boiler because it had already been looked at by someone else. Waste of £150 a year. I am moving to an account with another bank with no frills.
by - written on 03/11/11
I claimed an iphone from royalities gold for which i was giving 12.95 per month from last 1.5 years. but since it was my first claim i didnt block my phone from network provider because i was worried they will block the sim as well else i have submitted every documents...now they say that my claim is declined....i feel like my all money has gone to waste because i want to close account with RBS....i thin i deserve some amount of money atleast......i feel like royalities gold is just making people fool..royalities gold charging too with no hope and gurantee dat u get insurance money back. please dont follow Royalities gold its a thug insurance company.Roayal bank of scotland gives a easy service i am happy with dat but when the charge u too much even for 1 pound overdraft they charge 12 pounds.
by - written on 02/06/10 (Somewhat useful, 227 readings)
I opened an account with RBS when I went to university in 2006 and have remained a satisfied customer since then. I was given a gift of £100 to open my account and a sizable 0% overdraft, which I still have!! I'm really impressed with RBS, they're really good service for students and had a branch within my union. When I had a direct debit due out that day for my hall fees and was short a couple of pounds, rather than bounce the payment and bill me, they rang me up and told me to deposit funds before the end of the day so they could make the payment. I can't imagine receiving service like that from any other bank. I'm really satisfied overall. My only complaint would be .. Read the complete review
by GORDIE - written on 24/05/10
NOT HAPPY, BEEN A MEMBER FOR 16 YEARS, NEVER MADE A CLAIM ON MY HOLIDAY INSURANCE, AND WHEN I DID AFTER THE VOLCANO DUST,BEING STUCK IN PORTUGAL , WAS TOLD TO DO IT MYSELF ! WHAT HAVE I BEEN PAYING THEM FOR ? I CONTACTED THEM WHEN I RETUNRED MY HOLIDAY, AND WAS TOLD TO SUPPLY ALL OUT OF POCKET EXPENCES, WHICH I DID . I WAITED 3 WEEKS TO GET A LETTER SAYING I WOULD HAVE TO CONTACT THE AIRLINE FOR COMPENSATION . IF I OPERATED MY CUSTOMER SERVICE IN MY SHOP LIKE THIS ! WELL NEED I SAY MORE
by - written on 30/04/10 (Very useful, 84 readings)
I am on the student account and it has been of use to me over the last five years. The best part of the account is clearly the online/mobile banking service which the lure of a massive overdraft facility. This can been useful because even though I do work and earn quite a lot sometimes during busy times I want to reduce my hours to study and the overdraft gives me the freedom to do that. I have never had any problems with the banks although you do have to be aware they are a commercial retail bank and therefore never believe anything they say. They are out to make commission and to get as much of your money as they can. Credit cards and loans are the biggest ... Read the complete review