RBS Royal Bank Of Scotland

Whilst the Royal Bank of Scotland recently gained the reputation of being unreliable as it has been mainly nationalised, it is still in my opinion the best bank to use in Scotland. They still pay good interest rates compared to other banks, both on savings accounts and current accounts. Credit card interest is also reasonable and they have a vast number of accounts to suit anyone from children to students and regular account holders to businesses. My local branch is great - the cash machine outside is in good condition, is never out of order, always has money and has all the features you would expect. The staff inside are very kind, ...  Read the complete review

My partner and I have our mortgage with RBS as they were the only company we could get a mortgage with when we bought our first home two years ago. I have to say that they have been brilliant since they day we took up the mortagage. The information pack they send you is very informative and they advise us what type of home insurance we should have to make sure we were properly covered, they didnt even push for us to take out there own insurance policy. 9months after we took up the mortgage we switched bank accounts and took up the new banks offer to handle all direct debit transfer for us, any way this got complety messed up by the banks and in short ...  Read the complete review

I have been with the Royal Bank of Scotland for about fifteen years. I bank with the branch at Belgrave Gate in Leicester. I went with them because I was terribly unhappy about the way Nat West had treated me. Since then, I've had a fantastic relationship with the bank/branch. Like many people, I don't have money, but I have to say that the royal Bank of Scotland have always tried to help and have always treated me with respect and understanding. Yes they do have charges and they do try to sell products to make money, but that's why any bank is in business. I have had occasion to bring to their attention the fact that they have charged ...  Read the complete review

I have been a loyal customer with the Royal Bank of Scotland for many years and used them for most of my finances but I am truly fed up with their level of service. Here are my true life examples: Ask for a savings account to be opened and when you get your account information they have opened the wrong one, bring this up and you are told it is the best one for you and you have to try it before they will change it over. Open loan and get a call months later to ask if you want to top this up only to find when you do that this is not a top up but a whole new loan and you paid 2 months interest for the priveledge of this. I have had issues where they send ...  Read the complete review

I'm an RBS insider. I'm not going to give much more info than that as I want to protect my identity but over coming weeks/months I hope to expose a lot of practices that are going on in RBS (and I guess many of the other banks too!) so feel free to check out my blog at http://rbsinsider.blogspot.com/ All comments and feedback welcomed, either here or there! Let's start with some background. RBS owns NatWest. Behind the scenes they're effectively one and the same with managers from one brand managing staff from the other and vice versa. The bank is divided into several divisions, the most obvious ones being the high street branch network or 'retail ...  Read the complete review