Royal Bank of Scotland Direct Banking Online (royalbankofscotland.co.uk)

Member Name: Zahooga

Product:	royalbankofscotland.co.uk
Date:	15/06/00 (4268 review reads)
Rating:

Advantages: Great when you're up and running, 24/7 access, and much easier than using a push button service

Disadvantages: Setup can be difficult

The Royal Bank was the amongst the first of the UK banking institutions to offer a direct banking service online.

The service is incredibly comprehensive, offering the chance to pay your bills, check your balances, order statements or cheque books, transfer money, amongst a raft of other useful features.

The security level of the site is quite unbelievable - a user id, password, pin number, and then a second level if you want to do something you haven't done before. This gives you a high level of confidence that your data is secure- something I believe is incredibly important when banking online.

RBOS's helpline staff could not be more helpful - they will do their utmost to sort out any problems you may have, whether with the connection or the site itself.

The biggest pain about RBOS's internet banking is setting up the service itself. This involves typing a 20 digit code into the system, which invariably gets dropped or suffers server problems at this stage. I'd advise anyone signing up to request five or six of these codes, to save yourself a lot of time and hassle when one fails!

However once you are up and running, the service itself is great - and RBOS do consistently improve and innovate on the online offering. This means that you can continually discover new things to do with your online bank account

Summary: