Sainsbury's Bank Reviews
Newest Review: ... I had been an idiot and hopefully get a helpfull sympathetic ear. Sadly the days of talking to a fellow member of the human race are long gone and so I kept putting off the dreaded call. Eventually I picked up the phone and prepared to start punching in numbers, imagine my surprise when a voice came on the other end of the line, I explained my situation, we both laughed and I have to say I have never known a more helpful individual. True to their word within days I received a new bank card and paying in book, all in all the process took just a few minutes. I would recommend Sainsburys Bank for the standard of their customer care alone.... more
Customer Sainsbury's Bank Reviews (9)
by David Murphy - written on 11/04/11
Opened an account in 2009 and as it turns out the rate of interest was only for 12 months. anyway after speaking with some rude staff I received a call from their customer relations team. The person who called was very nice and said he would look into it and call me back a few days later, think his name was Richard. Anyway he called me today and informed me that he had posted me a cheque for £1200 to cover my lost interest. I'm impressed, i really am.
by Frank Holmes - written on 24/09/10
Having made early enquiries with this bank in early August about investing a considerable sum and being assured there would be no problem, I have now waited six weeks without a satisfactory reply. Their anti money laundering questions seem totally unreasonable saying we cannot be checked 'electronicaly' when we have been in this house for over 40 years and been a customer with a Nectar card for almost as long. Perhaps it is because we have never owed a penny nor borrowed a penny, but we have now lost over a month's interest so WE ARE INVESTING ELSEWHERE !
by - written on 08/08/10 (Useful, 89 readings)
Recently I realized that I had, during one of my spring cleaning sprees, stupidly destroyed all of my Sainsbury Bank details, including the paying in book, bank card, absolutely everything. My heart sank thinking I would now have to spend hours being passed from one automated multiple choice system to another, pressing in numbers as if I were doing the lottery, when all I wanted was a Customer Care department where I called talk to a human being, explain I had been an idiot and hopefully get a helpfull sympathetic ear. Sadly the days of talking to a fellow member of the human race are long gone and so I kept putting off the dreaded call. Eventually I picked up the phone . Read the complete review
by - written on 24/05/09 (Useful, 65 readings)
Hi i am just about finiished up paying a £5000 loan with Sainsburys Bank. This is my only dealings with Sainsburys financially and must say when this loan is paid up i would definately consider using them again if i ever find myself in the circumstances needing to borrow that much money. Whenever i have phoned their customer service i have always reached a UK based call centre which is a rarity nowadays. I have recently asked for a settlement figure with advice being given in a quick polite fashion over the phone, and backed up with a confirmation letter after. As mentioned i borrowed 5000 over two years for which i pay back £240 per month which ... Read the complete review
by - written on 07/03/09 (Very useful, 170 readings)
Sainsbury's bank supplies savings, credit cards, loans and insurance. I took up a staff offer on a savings account to get bonus nectar points, I closed the account immediately afterwards because Tesco's was paying more at the time. The current rate (07/03/09) is 3% which is the same as ING and Bradford and bingley and is top of the confused.com best buy table. Opening an account is slow because it is done by post, sending forms takes about a week and you don't get your card until about a week after the account is confirmed as open. You have to send in a cheque for an initial deposit and you have to pay postage. I have had accounts with a lot of ... Read the complete review