Newest Review: ... they take (I use words like 'simple' and 'basic' not to imply this is all the staff at RBS are capable of but to highlight what the staff a... more
Member Name: mizzy
Advantages: Had a good experience switching
Disadvantages: Nothing as yet
I have just switched my main bank account from Nationwide to Santander via their switching service about 2 months ago. I did this because I was getting fed up with Nationwide not giving me any interest on my money, with their customer service and generally not getting a good deal.
Santander were offering £100 for switching if you move all direct debits and standing orders and have at least 2 paid within 3 months of the account opening. Easy peasy. I was also offered at the time of opening the chance to open a savings account. I opened it just in case I use up my ISA allowance.
I filled in the online form, then was sent various letters explaining what was happening. I only encountered one problem with one direct debit but this was easily fixed by phoning santander (after finding a non charging number via saynoto0870.com) and they sent that company a letter that sorted it all out.
I then received a slip to say that my new visa card was in my local branch, so I went to pick it up. It was there and I also received a separate letter with my pin number.
I am now using the account successfully and my salary gets paid into it as well. Im looking forward to my £100 reward, who doesnt need an extra cash boost!
I had heard bad things about the banks customer service, but so far I have only encountered helpful members of staff and the call centre is free to call if you search for an alternative number. I have also bought online successfully so I am very happy with the switch over. Now to close my nationwide account!
Summary: Loving spending with my new card
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