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I have been a customer of Yorkshire Bank for about 20 years and I have never been overly pleased but to be honest just couldn't be bothered moving everything to a different bank! However recently I am so displeased with their service that I am considering switching elsewhere, anywhere!
I have just a basic current account with them, with a debit card and a small overdraft and I guess they don't really value my custom too much as I have no savings with them and never have much money in my account. I only work part time so I don't have much money going into the bank each month and am always trying to juggle my finances and make sure there is enough money in there to cover my direct debits etc.
My recent problems with them are as follows;
1. I am getting sick of their excessive bank charges. I know all banks are accused of this from time to time but I feel that Yorkshire really are taking it too far when they charge me £35 for a DD rejection when the DD amount in question was only £5.50! I had £4.70 available in my account and had forgotten about this particular DD so when they tried to collect it and my account was 80p short they charged me £35!!! So basically they weren't happy to allow me to go over my overdraft by 80p but they were happy to allow me to go way over it by applying a disproportionate fee!
2. Rudeness of the staff. I recently went into a different branch to my usual one to query something fairly simple on my account. It was my lunch break and I only had half an hour but it should have taken them two minutes to answer the question. After standing in a queue for quite some time the girl on the counter couldn't answer my query, neither could someone she checked with. A third opinion was then asked and I was asked to wait. I was left standing there for ten minutes, when they finally came back to me there was no apology for taking so long and when I explained I was in a rush I was told that if I didn't have enough time then I 'shouldn't have come in asking questions'!!! I complained about this staff member but got nowhere.
3. Every single time I go into the branch I get hassled to 'upgrade' my account to one whcih has a monthly charge and supposedly would offer me a whole range of benefits, none of which are much use to me. I once agreed to find out more about this, whcih entailed having to go into a side room and speaking with a staff member for 15 minutes, even though within the first 2 minutes I explained it wasn't for me. I now always decline this offer but was recently duped into speaking with someone about it again due to an offer of £50 cashback, which turned out to be a craftily worded trick!!
I would strongly advise anyone thinking of getting an account here to go elsewhere, and i mean ANYWHERE.
as a child my parents had some sort of child savings account with yorkshire and they are one of my first banking memories, but as i was very young i didn't know how incompetent they were. Many years later (after a bad experience with RBS) i went in with yorkshire to open a current account into which i would get my college EMA paid. I went in and arranged an appointment, which i though was ridiculous there and then,to open my account and asked what identification i would need as i didn't have a passport or driving license. The next day i came back with what i had been told to bring only to be told it wouldn't be sufficient! after explaining to the woman that i had nothing else she started putting my account through anyway. We got so far in when she informed me that she would have to ring her head office to have a credit check done against me for some stupid reasons that i can't remember. This was ridiculous as i was about 17 so i didnt even have a credit rating being too young to get credit anywhere! I had to sit around for about an hour before my account was sorted out. I left pretty unhappy about the whole scenario to be honest.
I kept my account up until around march this year when i had a huge problem with them.
From September until march i was having money paid in from social services to cover my living expenses while i was at university. As i left university early social services consequently stopped my money in march and didn't tell me when exactly it would be stopped. I usually take my money out at an atm machine at around 1am so i can go shopping while the supermarkets are quiet. I went to do this as usual and the atm showed my money was in so i took it out and spent it. The next week i went to the atm again and it showed i was around £90 overdrawn l. Now firstly i only get paid £70 and secondly i purposely didn't have an overdraft on my account because i knew id never pay it back. So infuriated i went home and the next day i went into my local branch. After being kept waiting for a ridiculous amount of time i was told that what had happened is that social services had put the money in the week before, id taken it out at the atm, then social services had taken it back out again. They also told me that the extra money was from them charging me for an unauthorized overdraft. Fair enough. I took it up with my social worker and we tried to sort it out.
A few weeks later i had to sign onto jsa as i was trying to find a job. Yorkshire still hadn't sorted my account out and when my first week of jsa money went in i had to go into the bank to sort this overdraft out.
Now in the meantime i had been to the citizens advice and they gave me a piece of legislation that said i HAD to have access to my benefit money and they couldn't touch it.
So taking this in with me i was kept waiting yet again for about an hour before someone came to see me.
I was sat down and told basically, if i wanted to enforce the legislation i would have to close my account as i was in breach of the term and conditions however, they would ignore the overdraft and just take the charges for me or...
I could ignore the legislation, keep my account, and they would take all of the overdraft and charges from my benefit...Well you can guess what i chose :)
I closed the account and still lost a big chunk of my money.
Infuriated i went and opened an account at Natwest who sorted my account in half an hour, are very friendly and I've had no problems so far. Even the queues are shorter!
In conclusion, yorkshire bank are rude, slow and not worth the time of day!
Additional: they also, ridiculously, don't have a branch in Manchester town center which i find stupid, and the opening times are ridiculous! the don't open at 9 like most banks, close at 4!!!!! and don't open on saturdays, so your basically screwed if you work 9-5 as you can never go in!
Yorkshire Bank in High Wycombe and Head Office consistently (although politely) refused to give me any information about an account on which I was a managing trustee and a signatory, for over 2 years. Apparently, they "lost" the 2 mandates, copies of which I provided them with, and then accepted the same mandates from the pension company! This whole process meant a huge delay in my pension payment (costing me about £16,000 ) and ! have incurred legal and professional fees of at least £5,800. The bank admitted maladministration and offered me £100 and then £250. The last figure was upheld by the Financial Ombudsman ( in my opinion, a useless and toothless organisation.) My advice to potential investors is, go to any other Bank as I have yet to find out what actually happened to the mandates or why I, and my solicitor, had no reolies to our letters. If I were able I would give NO stars.
They don't want your custom, at the Yorkshire Bank.
The internet site has a branch-search 'facility' - I use the word in its loosest possible sense - as the 'search facility' is actually just a PDF document, so to find a branch you have to manually scroll down through the pages, going in alphabetical order, branch by branch, to find one near you. There's not even picture of, much less a clickable, searchable country-wide map.
I wanted to open a fixed-term savings bond for my kids. You can't, of course, get through to local branches of the Yorkshire Bank on the phone, so I rang the helpline for particulars.
'Have you got an appointment at your local branch?' they wanted to know.
'Can't I just walk in off the street and open the account?' I asked.
'You could do that' the helpline folk said, 'but there might not be a member of staff trained in opening new accounts there when you go.'
After much faffing I was able to make the appointment. They couldn't get through to the local branch the first two time of course, and I had to ring back again and again, but that's another story.
I was on time for the appointment, but they still made me wait around to see someone, even though I was on time and I was the only customer there. Waiting five minutes for the appointment seemed to take a lot longer than it should've as the atmosphere in my local branch of the Yorkshire Bank was something like you'd expect to get on the inside of a tomb. There's an MR James ghost story where an unscrupulous funerary attendant gets accidentally locked inside a haunted crypt for the night. It was a lot like that, to begin with.
As it turned out, the member of staff who I had to make the appointment to see STILL wasn't in fact trained in opening bank accounts and I had to speak to her colleage 'in Banbury' on the 'phone. Why Banbury? It's not anywhere near where I live, so I've no idea.
Despite all the birth certificates, evidence of address, of my identity etc. that I had to take along to open the account (in substantiation of my proving that I'm not eg. a Russian mafiosa trying to open fraudulent bank accounts in this country for the purposes of money-laundering), the member of staff who dealt with me (the one who I might add was demonstrably not trained in the opening of bank accounts) got my kids' names wrong on the forms the first time round. Then when I got home I found she'd got MY name (as trustee for the bonds) wrong on all the freakin' paper work as well.
She'd very helpfully given me a business card with her name on it, so I could 'call the branch in case of problems'. Of course all it had on it was the stupid general 0845 helpline number when I tried to call.
Yorkshire Bank. Inefficient.
I have had a savings account at Yorkshire Bank ever since I was in first school. I find that Yorkshire Bank is a reliable bank, but that is really all there is to them.
Interest rates at this bank are poor unless you have huge sums of money. This was my favourite account when I was younger because the branch near mine was nice and small and friendly, and the interest on my account was really quite high. But once I hit the age of 16, it plummeted because it became a standard adults savings account. So then I looked into changing it into a 40 day notice account thinking that it would surely be quite high, only to find that the interest wasn't that much better unless you had over 10 grand in the account. I am currently still with them but I intend to close my account pretty soon.
It's slightly sad because I feel attached to the bank because I have been with them for so long, but as everyone says, you have to shop around to get the best.
I have registered onto their online banking service which is so-so. Having also signed onto HSBC's online banking service, Yorkshire bank leaves a lot to be desired. You can view your balance, transactions etc, but there's not a lot more you can do. Everything must be done at the branch which is not always that convenient.
I feel that Yorkshire Bank are still stuck in the past, whereas others have evolved. I also feel that little effort has been made by them to ensure that I get the best out of their services.
I can not speak on behalf of their current accounts, but if you plan to open a savings account with less than 10 grand, steer clear of Yorkshire Bank.
Been a member for ages.
Other banks like Halifax, and hsbc have been in the news. Yorkshire bank hasn't untill recently. They seem to have survived the recession.
Yorkshire bank is seen as a old fashioned back, or a loacl bank for people in the north of England.
My experience has been fine. I never went in a different bank untill a few years ago and i saw the cashier people had microphone to speak to you!. i had never seen this before and it made me think wow!.
Yorkshire bank isnt open on a saturday, so this is not very good for people who have to work. The other times mon-fri are 9-4pm. its ok if you dont want to go into the bank, or can take a few hours off work.
Yorkshire bank are concentrating on the north easten area from now on a i think and are actually closing some banks down south.
They are ok for people who bank a little. i have no experience of the morgages or the loans, or over drafts they do.
People are always friendly though, and i think some people have worked there for years. It also has a more relaxed feel. When i go in they have a little table with magazines where you can wait, and the queue is always short, sometimes it gets a little long, but the queue soon gets down, and you feel comfortable, where as other banks have lots of people in all talking and doing there own things, where as yorkshire bank you could make conversation easily. It's also smaller instore, and kinda family friendly.
There website is www.ybonline.co.uk
I'd recommend it if you want a simple bank, and don't need to pop into the branch that often. Friendly and alsways happy to help where as other banks i have been in feel to me like they are busy and trying to serve you as fast as they can.
Yorkshire bank is another one of the banks I use, I only use two though Halifax and Yorkshire bank however this one is by far my favourite and the one I use the most. I have a debit account with them and this account is also online.
They are a pretty big chain of banks, not as large as the Halifax or hsbc branches however in Yorkshire they are pretty much everywhere and they aren't hard to find. They are always helpful and they also have a really helpful customer service centre who do actually understand what you want and help you get to the bottom of your problems fairly quickly.
The online account with them is fairly simple to use, I did have a few problems at the start however this was really my fault in setting it up wrong, but they helped me in resetting everything so I could start again. The site seems very secure you have to put in lots of different passwords and security codes in there to get in which can be a pain as its pretty much impossible to remember them all off by heart, however at least they are thinking about your security.
In branch they are pretty helpful as well, they usually have a few staff on and the queues aren't too long at most places, however there is one branch in particular that the queues get really long but I try to avoid this one unless I have to go there and if I do I go at quite times. All together though they are a really good bank and by far my favourite.
Yorkshire Bank I find are pretty much standard as far as a bank goes, there is nothing that stands out as far as being one of the best goes
Yorkshire I have always found to be a bit behind the times, I remember when banks first started doing the online banking, Yorkshire bank were one of the last to do theirs. When I viewed this is was a bit ancient but it is a bit more modern and functional nowadays, so they can be a bit behind the times.
The branches are standard too, nothing to shout about it really is just a plain normal bank.
One thing I will say is they love to charge you if you go over, there is no compromise here and mostly the hit is £25 for being overdrawn etc not an easy amount to lose if you have to.
Certainly in Yorkshire there are a few branches dotted around but these are slowly dwindling as the years go by. I wouldn't recommend these over any of their competitors.
It is a very old fashioned way to bank, still having to make appointments to see someone for the most ridiculous things, most places you can do things via telephone banking, most cases I find I have rang them and I am told to go see the branch.
Not the best out there but not the worst, really average, if not a bit below
Yorkshire Bank is not one of the main 'big' banks but being from Yorkshire it is a well known bank where I live and you can find at least one Yorkshire Bank in every town. I have been a member of this bank ever since I was a young child, when you open an account at school and pay one pound a week. I also used to work for Yorkshire Bank for about 3 years up until I had my first baby, I went on maternity leave and never went back. I now have quite a few accounts with them and we have recently moved our mortgage to Yorkshire Bank.
My own personal experience of this bank has all been good, I know different people have different experiences and not everyone will speak highly of them but I have never had any problems. I had a children's account and when I turned 16 I changed the account into a normal savings account. I now have two savings accounts, both which use maestro cards and pay really bad interest, but all savings are the same at the moment. The only thing what annoys me about their savings accounts is that you can't have any direct debits or standing orders out of these accounts. I did used to have a current account there but it was a staff account and when I left I had to close it.
As I said we moved our mortgage to Yorkshire Bank at the beginning of the year, we were with Bradford and Bingley so we had no choice but to move. The lady who sold us our mortgage was extremely helpful and knowledgable, she made the whole process extremely easy. I was surprised how simple it was to swap mortgages over and would maybe have done it sooner if I'd realised how simple it was.
I also used to have a Yorkshire Bank visa card, I got this when there was a 0% interest offer on. Again I never had no problems when using their visa card. The only reason I don't use it now is because I have a Tesco credit card and I get clubcard points for using it.
The 3 years I spent working at the bank provided me with a great insight into how banks work. I used to think a bank was there to provide a service but I soon came to realise that it is a business. Sell, sell, sell, that's all they were bothered about. Cashiers, personal bankers, they all had sales targets and the people above were not happy if you didn't reach these targets. I hated selling and I am of the belief that if someone wants to borrow money they will think long and hard about it, they will then come into the bank themselves. They won't just decide to borrow thousands of pounds just because a cashier asks 'would you like a loan at a good interest rate?'
I did enjoy my time working at the bank but I really hated selling and was not very good at it. I was also made to do telesales on a regular basis, which is even worse than selling face to face. The whole bank was focused on targets and when I visit my branch now there will often be a member of staff trying to sell me something. Things might have changed now because it is 5 years since I worked there and obviously the economic climate has changed but I bet they've still targets to reach every week.
Overall I think Yorkshire Bank is a good bank with knowledgable staff and good products. It may be a small bank but I think the products they have are good enough to compete with any of the bigger banks. I have worked for the bank, am now a mortgage and savings customer, and previously been a current account customer and visa card customer. After all my experience I honestly think Yorkshire Bank is a good bank and is worth considering when looking for financial products.
I opened an account at Yorkshire as a "parachute" account while I am claiming fees back from my previous bank. However they've been great and the whole of my family now have accounts with them.
I have their Government-encouraged basic bank account ("Readycash") but even that gives a proper Maestro (Switch) card, direct debits, standing orders, internet and telephone banking, etc. It offers great features with no credit check (apart from a check that you aren't an undischarged bankrupt).
Their customer service is excellent with UK call centres and their in-branch staff are very friendly and knowledgeable. The Internet Banking is good but the security process is a little odd at first. I don't want to say too much about it for obvious reasons and it is easy to get used to; just odd at first.
It does come across as an old-fashioned bank; going into the branch does remind me of every other bank about 20 years ago. However in these "credit crunch" times that's possibly a good thing.
My chief criticism would be that it can be hard to find a branch. There's one in most of the towns around here (North of England but not in Yorkshire) but branches do seem fewer as you go south. However the ability to withdraw cash in a Post Office is very useful and not something I could do with my previous bank.
I have been a member of Yorkshire bank ever since I was 8 when I got my first bank account because my mother had been with them most of her life.
I only recently came off the childrens account but I used to get a statement every three months and for a child what else do you need. They childrens account comes with a fun sticker book and chart to see how much you had saved.
Accounts are simple to open and the staff are friendly and helpful. They have twice rung my mother after worries about fraud on her card on one occasion it was after she spent nearly £3000 in currys on a tv, stereo system, ipod, camera and a toaster then bought and xbox 360 and 5 games at gamestation within about 2 hours. She found it very helpful that they worried about her card and her spending habits.
I have no complaints about the company and they are helpful and local. The internet banking is simple to use and setting up is fairly easy except you have to wait a while for all your information to come through the post.
I was not to happy when they closed down one of the banks in my city but there are still three in the city so it was not a big deal. The banks can be packed and it can take a long time. My nearest bank there are three mini banks and there are usually queues at all of them of at least 10 people to each and then inside it is a long queue also.
I think all banks should follow Natwest by opening on a Saturday as I had to wait a long whiile to actually open my account as I had to go out of college time.
The bank have got much better in the last few years as previously I had to wait in the waiting room for much longer as they were unorganised and did not know what they were doing. When I opened my first ever account despite been 8 I do remember and I found that the women opening the account did not really understand what it was she was doing. She was unclear about what we were supposed to fill in and what we needed. Yorkshire bank now on the other hand are much more organised with people who are much more qualified in there jobs.
Overall Yorkshire bank is a great and helpful bank to use. They are local and have a lot of banks around. The banks are simple in there set up and clean. It is a great bank and I see myself as a member for many years to come.
I have always banked with one of the major high street banks until I decided that their service had deteriorated and decided to move. I opened an account with Yorkshire bank and also moved my mortgage there. I can only comment on my years experience however I have never experienced anything but great customer service from them. They have internet and telephone banking available which is very easy to set up and they also offer a great account where you have a small monthly fee but get travel insurance, gadget insurance and mobile insurance included as well as identity theft cover which i think is a great thing to have.
The staff are always very friendly inthe banks and you get the feeling of a small local bank where they know all their customers rather than a large corporation where you are just another number.
They have always been understanding with any problems I have had and have assisted quickly with any enquiries I have had. The only negative is that there anrent really many branches around so I guess this could be a problem if there is not one in your area.
Yorkshire bank is the worst possible bank for any one in their right mind to bank with, have experienced this first hand, a couple of years ago my dad died and I had to go to Ireland to sort this out I was there for a couple weeks so obviously my wages were not being paid into the bank the second week I also had an overdraft which I seldom used upon returning from Ireland there was a letter from the bank telling me I was overdrawn there is no way was overdrawn I am very careful about this I still had a weeks wages in the bank which I couldn’t draw out any way as my card had snapped a month earlier and I was making withdrawals over the counter went into the bank to sort this out with the bank only to be told my account had been closed due to lack of funds. I was furious to say the least and asked to speak to the manager only to be given a loud of abuse by the clerk upon whom I lost my temper after all they had my money. After a wait of almost an hour I did get to see the manager he was obnoxious and it was only when I demanded to speak to head office I eventually started to get somewhere after almost 2 hours he did get my account sorted out but I got no apology so I did no more than withdrew all the money from my account and closed it myself only to find they had charged me 32 pound for the letter I shouldn’t have got anyway after another round of arguments I finally got it back. Two weeks later I got a letter from them asking me that since I was such a valued customer would I like to apply for an overdraft on my account. I moved to Lloyds bank and have found it exceptional I would recommend it to anyone.
After my mother had her bankcards stolen when she was on a recent holiday to Majorca, I have been forced to enforce my opinion about Yorkshire Bank. I always thought that they were a small bank that offered good service to their customers. After all many of their customers have been with their ‘local’ bank for many years. I however have had encountered difficulties with them. Whereas Barclays have excelled with their fraud policy, Yorkshire Bank seems to have done just the reverse. First of all they added an hour onto the time that they received the phone call notifying them of the theft of the card (I made the call before I went to work so I know exactly what time the call was made!). On my mum’s return to the country she called the bank and confirmed them that she had not used the cards during her stay in Majorca. Whereas Barclays could tell her immediately exactly when and where the cards were used, she was told that if there had been any use it would appear on her statement. Friday morning the statement arrived and we found her account has been cleared. A further phone call to the bank informed my mum that it would be about a month before she could have details of the transactions. In the meantime, an OAP with limited funds has had £600+ deducted from her account with no details of the transactions. How is it that one bank can pick up the card has been stolen before you realise it is missing and yet another can’t tell you details until 5 weeks afterwards. Summary 1.Staff are not as efficient as competitors and keep you hanging on for a long time before they inform you that you will have to wait a month to find out. 2. You are left penniless while they try and trace the transactions. 3. They can’t even tell the time! UPDATE Having read a comment suggesting that I personally have never used the bank, I will expand my opinion further. As a guide lea
der our company held a Yorkshire Bank Account until four years ago. In the end we withdrew our funds due to problems with the account. Please remember that this was a charity account. I paid into the account £45 of which £15 was a cheque. When I received the bank statement two months later (since the statements were only sent out quarterly) I discovered that the account was overdrawn by £25. With this statement I also received a notification of charges of £36 which would be deducted from our account. The problem was due to the fact that the bank had credited our account with only the cheque amount. Three weeks later I managed to resolve the situation - due to the fact that the bank manager himself sorted it out personally and located the transaction in question. Why did he take it upon himself to sort it out personally the day after I spoke to him? Well I banked at his branch on a daily basis and had threatened that not only would our firm change banks - but also he would lose all of his referrals that we made to our clients. After this I closed the account and also closed my personal savings account.
Question: How do you make £1 into £1000+ Answer: Be Yorkshire Bank and put charges on a £1 overdraft. Yes, it takes less than 4 weeks to turn £1 into £980 + £20 administration charge by their own solicitors. I had an overdraft facility which they withdrew without warning because I didn't make enough use of it. I went £1 into the red, thinking well I've got an overdraft facility - no big deal. Only to find that I started receiving nice letters from Yorkshire Bank charging me £32 for each letter. I suddenly got a letter stating that I would be charged £4 a day + 29%APR interest charged on a daily basis and a £17.50 charge for each letter each day letting me know how much they were charging me. I went into the branch and got a torrent of abuse from the staff telling me that this is how they make their money and if I didn't want to be charged I had better clear the charges and £1 overdraft immediately. I walked out and got an account at Smile.co.uk, in the meantime Yorkshire bank started proceeding which continued until I wrote a letter to their solicitor telling them the way that I was treated. They sent letter to me telling me that they had halted proceeding until they had received information of what happened in the branch. I had a witness to the abuse but the manager of the branch wrote me a letter stating that I had not been in and had ignored letters from his branch staff. At the present moment everything is at a stalemate. Yorkshire bank are still threatening me, their own solicitors have already said that they are not willing to proceed because I have witnesses to the abuse and the fact that I cancelled all my direct debits at that time but they didn't cancel any of them to get more charges onto the account. I would not give this bank the time of day and would advise anyone thinking about opening an account with this bank to think not tw
ice but several times before they open an account. They treat you like something that they would scrape off the sole of their shoe. They think PROFIT PROFIT PROFIT and to hell with the customer. I can think of several things that I could say about this company but I would be banned from posting if I did. Update.... Since then I have found that a member of staff at the Branch that I banked at when they finally cancelled all my direct debits (6 weeks after I requested them to) informed the companies that I was deceased. I have spent several weeks trying to prove to several companies that I still alive. I only found out when my internet connection and phone were disconnected. Followed shortly by the HP company for my car trying to collect it and finding my credit card had also been cancelled due to my death. So far I have not been able to get an apology, all that I have had is a letter accusing me of lying and denying that I had ever been in their branch even though I have witnesses to being in there. I was also informed that they were informed by a member of my family that I was dead - this is a complete fabrication as none of my family have ever been in contact with them. My original opinion of the company has not and will not change. The staff are still abusive, the charges are rediculous, the management is non-existant, the Bank is only out to charge as much as they can to their customers and YORKSHIRE BANK are guilty of THEFT. I urge all people that are thinking of using this bank to avoid them at all costs.