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Cleo II Face System

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21 Reviews

Brand: Cleo / Suitable for: Face / Type: Other Beauty Accessories

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    21 Reviews
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      18.02.2014 13:05

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      this company is a total rip off, they have deliberately shortened the life of their products and if you have a problem their staff are downright rude, witch hazel is good for prolonging the life of the pads, but i am now going to look for an alternative face excersiser

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      09.11.2013 15:31

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      A load of rubbish; expensive pads that stay sticky for about 1-2 uses. Cleo must be making a lot of money selling these along with their premium rate phone lines. Their customer service is rubbish too along with their high postage costs. Look for an alternative system.

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      03.04.2013 22:44

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      I also believe that Cleo must have changed the supplier/manufacturer of their gel pads as the ones that I have been buying for the last couple of years do not stick properly. I rang them two days ago and complained, but they tried to blame it on my diet and too much oil in my facial wash. They also told me that no-one else had complained about their pads which I thought was a total lie!

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      24.05.2012 22:30

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      Apparently Cleo have changed the manufacturer of their facial pads which will explain the difference in their quality and why the new ones won't stick. They're expensive & Cleo must be making a killing as they are extremely cheap to manufacture. On top of that Cleo are putting their prices up in June 2012. Well, here's the solution: buy your pads from padsdirect.co.uk. They're much cheaper and they work. The only problem is that they are only compatible with the new Cleo. If you have the Cleo I or II you will need to get your leads converted which padsdirect will do for £35. Nevertheless this is quickly offset with what you save from buying their facial pads & not buying the Cleo ones.

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      17.03.2012 14:33

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      get yourself some contact gel and make the best of a bad job

      After not using my Cleo II for a couple of years, I started again. I had to buy replacement pads so I got a couple of batches. What arrived were complete rubbish. Won't stick at all. This after having used them with no problem for years before. I knew there was something very different about them - either faulty or different manufacture. Then when I emailed and then phoned to complain, they treated me like I was too stupid to know the difference, and like i was using them wrong.
      Solution: I got a tube of Tac gel - a contact adhesive for the skin. About £6.
      It's a bit messy to use, but at least the pads now stick.
      But I can't help but think: there's a company that doesn't know how to treat its customers - or maybe they got stuck with a faulty product and think we're all too stupid to know when something is wrong.

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      13.04.2011 17:30

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      I traded in my old Cleo machine for the new Cleo Q and have to say that at first it seemed great but now the back has broken off and I'm sure my face isn't as firm as it was when I was using the old machine. My eyelids are more droopy. I really wish I had stayed with my old cleo as I'm sure it worked better and gave better results. This new Cleo Q is so flimsy and not robust at all. I don't think it works the muscles as good as the old cleo. It is a lot of money too. Not worth investing in!!!!

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      26.03.2011 15:11

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      they should have kept to the origional suppliers for gel pads

      ive had my cleo II for about four years!when i bought it at first it was bloody brillient and i noticed results straight away!my face had sagged a little prematurely due to weight loss,when your 35 years old your face just doesnt spring back into place!!my jaw line went back to normal after about one month and my face looked so much firmer too,my puffyness under the eyes had completely gone my face just seemed to glow!however once you start to use a machine like this you must carry on forever otherwise you will end up sagging more then you did origionally!
      THEN the company decided to change the manufacturer who supplied the gel pads,apparently to keep the prices down as their origional supplier were putting the prices up!anyway the new gel pads are completely useless and they dont even stick to the end of the programme even when brand new!i phoned and complained and of course they were useless and made me feel like it was my fault!!!what use is the machine if the pads dont stick...yes no use so now my face does look worse then it did before and when i am desperate for a little uplift i use my machine having to press the pads down with my fingers thruout the whole time!!!so yes i am very angry indeed!!why do companies have to change things!!

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      12.07.2010 11:21
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      my review

      In my 39th year I had to face the horrific realisation that my face was sliding off. My eyes were developing hoods and my jowels were rivalling that of next door's bloodhound.

      A frantic research period followed, where I considered going to the lengths of following a regime of healthy diet and exercise. Luckily, I was stopped in my tracks. An advertisement directed me to the lazy woman's facial exerciser - The Cleo II.

      The blurb explains that the Cleo II is unique amongst electronic exercise machines because its special computer programme mimics the brain's natural nerve signals and manages to reach and stimulate muscles that ordinary physical exercise and other machines can't reach. The Heineken of exercise machines, then.
      The technical name for the technique is Trophic Neuromuscular Stimulation, so there!
      I visited the web site at www.club-cleo.com, where ex-glamour model Jilly Johnson is purported to be the face of Cleo. And she looks fabulous! (but then she always did)

      The unit is not cheap, at around £300, but there is a finance plan available, allowing payment by ten monthly installments. For this, I got my Cleo base unit, face module, buttock module, abdomen module, cellulite module and breast module - as a result of a special offer at the time. This op concerns the facial module. The unit arrived quickly, before I could change my mind about shelling out for something so ridiculous.

      The base unit is white,smaller than a bum-bag, with a similar webbed belt, to allow you to strap it to your waist and wander about while using the stimulator. It houses a 9v battery and has slide controls for the strength of signal you require, three levels for the settings needed for different regimes and holes at the top to plug the leads into. WARNING - IT IS VERY EASY TO MOVE THE CONTROLS BY ACCIDENT WHEN USING THE UNIT - AND TAKE IT FROM ME, IT HURTS!
      It is completely maintenance free and guaranteed for one year, after which Cleo sent me an optional extended guarantee. I can't remember the cost of this as I didn't take it up, having had bad experiences of these policies in the past.

      A rectangular square containing the unit programme has to be inserted into a space on the base unit. These are easily identified so your not likely to exercise your facial muscles with your bum programme.
      So,
      Step 1
      Insert programme into base unit.
      Step 2
      Insert facial leads, (easily identified - they are grey and have stud fastenings on the end) into holes at top of units.
      Step 3
      Cleanse face with pre-treatment cleanser. This is a clear, water based cleanser which is very effective at removing impurities and grease from your skin.
      Step 4
      Place small round pads on strategic points on face. These are illustrated by photos in the manual and you can't go wrong.
      Step 5
      Attatch studs to pads by pressing.
      Step 6
      Select programme level and press start button.
      ALWAYS MAKE SURE YOUR SLIDE CONTROLS ARE AT ZERO. THE UNIT WILL NOT START OTHERWISE.
      Step 7
      Slide controls upwards for each lead until a twitching sensation is felt.
      Step 8
      Enjoy twitchy face until unit beeps to signal end of treatment. Entertain the kids with this if you wish.

      I have to say that I could see a difference after the very first session. The comprehensive instruction booklet explains how best to build a regime and is very strict about starting off slowly. The condition of my skin got slightly worse before it improved, due to the flushing out of toxins. The increased muscle activity encourages blood flow (and therefor nutrition) to the skin and after the first spotty stage, my skin began to glow more than it had done since I was in my early twenties.

      The sensation is not painful, though it takes a bit of getting used to. I actually find it quite relaxing. The really amazing part is that it does lift your face! After some weeks of use, I could see where my blusher should go, lines between my brows had lessened dramatically, my eyes had opened up more and my jowels almost disappeared. I couldn't believe the difference. Some small threadveins that had previously annoyed me vanished. So many people commented on how well I was looking that I knew I wasn't imagining it.

      A couple of years on and I still use the Cleo, though not as religiously as before. It is time consuming and can be fiddly when the pads are losing their adhesive quality. The pads need replacing every few weeks and though a large pack will keep you going for some four months, they are expensive at around £30 per pack. There are no cutting corners with the cleanser either, as the least bit of grease on the skin will shorten the life of the pads. This will set you back another fiver, as will the moisturiser for after use. I find this so good that I use it all the time, so I don't mind buying it. There is also a face scrub which is a bit too gentle for my skin, so I don't use it these days, preferring something more akin to sandpaper. In two years, I've had to replace the facial leads once, the price of which were around £7.
      I find that the results continue to get better and better. If I was more committed I'd probably look about twelve by now! As it is, I leave it for a month or so then go back to it when the telltale droop reappears. It seems that the first treatment after a break gives me terrific results, as though I'm waking up my muscles' memories.

      I can wholeheartedly recommend the Cleo II to anyone who wants to hang on to youth just a little longer, without turning to surgery.
      Just a word of warning - seek medical advice before using the Cleo II if you are in one of the following groups -
      people with pacemakers, who are pregnant, who suffer from a muscle disorder, who have enlarged moles or have suffered from Bells Palsy.
      ..Rate this review »

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      26.05.2010 19:22

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      On the NON stick problem, I have the solution. The gel drys out quickly so make sure your face is washed not cleansed or toned... THEN before use with your finger drip it in fresh water and put it on the gel side of the pads do this gently and add until the pad feels sticky again.By the way once product purchased they are unhelp as a company I would not recommend anyone dealing with them.

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      12.05.2010 12:52

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      After using the Cleo II for 3 months I noticed hairline cracks appearing around the face of the unit. I returned it to the company only to be told that there was nothing they could do, obviously my fault and would have to pay for a new face which would be another £40-£60! The unit is a cheap bit of plastic with poor connections. The customer service was atrocious and I will never endorse this product to any of my friends in the future. I think the company needs to review how it deals with its customers and produce a durable product in line with the price they charge! I woud be interested to hear from anyone else who has experienced the same problem.

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      16.11.2009 10:52

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      No major results yet, time will tell.

      I have recently bought a cleo 11, after a few uses i noticed that the pads were not sticky anymore and was beggining to wish that i hadnt bothered, as the pads are quite expensive, especially if they have to be replace so often. I bought a conductive gel from ebay that was supposed to make the pads sticky again, but it didnt work.
      After doing some research online i found a product called Tensive Adhesive conductive gel, that is a proffesional gel used in hospitals, and it worked!. It makes the pads really sticky. If you are thinking of getting a cleo i would recommend that you get this as it makes all the difference.
      As for the machine itself, i have been using it for about 2 months now and i think it is working, although maybe not as quickly as i would have liked. The advantage of this over my previous machine which was an Amstrad Integra (which does give brilliant results) is that you dont have to move probes over your face, you can put the pads on and get on with other things. But i will still keep my old machine as backup, just in case.

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      29.08.2008 14:28

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      I totally agree, the original CLEO was far better but the company does not see it that way. DO NOT WASTE YOUR MONEY.

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      24.03.2008 13:11

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      The original Cleo system was the best

      I used the original Cleo facial system for 7 years and was very impressed with the results. When I did not use it for a few months I could see a difference in my facial tone as I started to look older, and people began to ask me if I was tired or unwell. However, after I started to use it again I noticed the improvement in my skin tone within a few days, and my face looked fresher and more alert.
      Unfortunately when the company began to market their new 'improved' Cleo 11 system, I was persuaded by the hype to return my trusty Cleo to the company in order to purchase the new system for a discounted price. I began using the new system in August last year and my facial tone has deteriated at the same rate as it did when I was not using my original Cleo system for a period of time. Perhaps it is because the new system has only three leads on each side instead of four, and the programmes are different. Whatever the reason, I am bitterly disappointed in the new Cleo 11, and feel let down by the company.

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      16.01.2008 21:12
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      In my opinion you should not deal with Kayco. No scruples whatsoever and their product is rubbish.

      I purchased a Cleo 2 machine a few years ago for the same reason most women purchase beauty products - desparation! On receipt, one of the leads was found to be working only intermittantly, so I found myself having to hold the lead in place every time I used it. When I rang to raise the matter, I was treated as though I was absolutely stupid by a silly young man who cut across me at every opportunity, in order to 'explain how electric leads work'. Being an osteopath (who habitually uses Faradic machines in treatment) with a great deal of electrical knowledge, this was hardly necessary, but he persisted so much that I eventually put the 'phone down and suffered the broken lead for my first period of use, which was about one year.

      Although no results whatsoever were apparent from use of this highly inconvenient machine, I recently decided to purchase a new lead and have another go. Having been told by their web site that although the provision existed, I could not purchase a single lead even though it was possible to purchase a pair, I requested by e mail that they look into the matter and advise accordingly. As noted in a previous review, I was dealt with by a member of staff obviously completely lacking in any education whatsoever, who said they didn't know what the problem was and took no further action. I resorted to ordering by 'phone.

      Oh, dear. This is where the real problem began. The operator misheard me and sent me a Cleo Q lead instead of a Cleo 2 lead. Whilst I do think he should have been more careful due to the similar sounding names, at this point, I merely felt a little inconvenienced and accepted it as a simple mistake. I repackaged the lead and posted it back to them, using the 'signed for' facility of the Post Office to ensure its safe return.

      Without repeating every unbelievable word that has passed between myself and Kayco, they have flatly refused to refund the postage costs I incurred in returning the unwanted lead!!!!!! I was even told that the cost of the Cleo 2 lead was so much greater than that of the Cleo Q lead, that the excess poatage had been covered anyway - a claim I did not check until later on, only to find it a complete lie. I was aslo told that they 'would not be drawn into my petty squabble' and that they would not be replying to any further correspondence from me.

      I have written direct to one of Kayco's directors and am waiting for a response. In short, the machine does not work anyway, the adhesive pads are an impossible price, but their attitude and customer service - and I use that term very, very loosely, absolutely stink.

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      11.12.2007 23:16
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      Don't bother

      Product really is a complete waste of money. Bought mine several years ago (suckered in by the marketing) and actually achieved no permanent results whatsoever. And if you need any more convincing - check out the club-cleo.com website. For a product that has been around for years and is endorsed by several celebrities, I find it odd that they only display two sets of before and after images on the site. One of which shows a woman with a straight face as the before and a beaming smile as the after - no surprises there then, and the second set is of some guy who looks exactly the same in both pictures! Say no more.

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  • Product Details

    Using the Super T / N / S / Cleo aims to give you a computerised face lift / Reaching the crucial foundation muscle layer, the Cleo lifts the facial structure