My Monopoly - the personal Monopoly set (Monopoly)

Member Name: janeh

Product:	Monopoly
Date:	06/09/02 (1552 review reads)
Rating:

Advantages: Great idea, Nice site

Disadvantages: No customer service, No reply to requests

I found a site called My Monopoly www.mymonopoly.com from which you can order a customised Monopoly board. This means you can name all the streets yourself and on the stations you can change the names and the symbols. This means you can change them to pubs, hotels, sporting events etc. The choice is yours. All this comes in a nice presentation tin with all you need for a game of Personal Monopoly.

Each board is priced at £100 inc p&p. Which although expensive, is not bad for such a unique item. The perfect personal gift to give to that person who has everything.

As I am responsible for all purchases relating to incentives, promotions etc in my company, I thought this would be a great gift to give to our best customers. So I went onto the site and used their contact email to ask if there could be a better price negotiated for large orders. I was looking to purchase anything between 200 and 500 sets. I didn?t think this was too much to request, and after all they could have either given a discount or said no, the price stays the same.

But?.they never got back to me, so giving them the benefit of the doubt, I emailed the request again, and again no answer. In total I have tried to contact this company on four occasions, via various means and have never received a reply.

For a company to advertise its services not only on the web, but just lately in every promotions, incentives, web magazine going and not even bother to answer a customer request is beyond ridiculous. Especially baring In mind, my order could have been worth an awful lot of money.

Well needless to say, however good I think the product is, I will not be buying even one for my own use. My Monopoly sounds an excellent idea, but their lack of customer services lets them down big time.

Summary: