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Unlike the other reviewer I do think this does remove make-up well, using a cotton pad. If you don't use a cotton pad I can understand the point of it feeling too soft and therefore just gliding over your skin. I use as follows: wet face with lukewarm water, put a little on one side of a cotton pad to wipe makeup off my face (mineral foundation and/or blush and/or bronzer). I do the same with the other side of the cotton pad to take off my eye make-up. I then cleanse my whole face, eyes and neck/cleavage with a bit of this product using my fingers. Final lukewarm rinse et voilà, ready for the next step. I have sensitive, dry and patchy but acne-prone (T-zone) eczema skin and regularly have to change my moisturizer because what my skin loves now it might hate 2 months later (I alternate between ranges and brands Weleda, Lavera, Ren,...). But this Lavera 2-in-1 cleansing milk has been a staple in my bathroom for the last 3 or 4 years.
I have to commend Lavera for its product ingredients in general. They're very natural, safe and kind to the skin. I also like the understated image of their skin care range, and the Basis Cleansing Milk 2-in-1 fits in with this. This product smells delightful - and very similar to the hand cream in the same range. It's so gentle, you would almost expect it to be used on new-born babies. Though quite what a new-born baby would want with a make-up remover, I don't know. Using cotton wool to apply the cleansing milk makes it glide across the skin without a hint of harshness. You could do it all day and your face probably wouldn't object. In fact, you might need to. This is the down side - it doesn't take off too much of your make-up. It's almost as if it were just sliding around on top of whatever's already on your face and leaving it there. This is such a shame as I really quite looked forward to the smell of this product each time I went to use it. Unfortunately, though, after a few days, I had to concede that it hadn't really been pulling its weight in the make-up-removing department. I wear mineral make-up and it was possible to get this off with Lavera's Cleansing Milk, though I'm not too sure how well it would work against liquid foundation, and as for eye make-up, well, it was quite good at moving this around my eyes, but that was all. I was particularly disappointed because being such a gentle cream, it would have been ideal for use on the eyes. If, however, you don't wear make-up and just want something to clean your face with in the mornings and evenings, I think this product would be ideal. Although that does rather contradict the "2-in-1" part of the name, which implies that it removes make-up as well. Perhaps it's me. Perhaps it's my choice of make-up. But sadly, I just didn't feel as though I had got rid of all that was on my face after using Lavera's cleanser. I would love this product to work, particularly as it is vegan, cruelty-free and perfect for sensitive skin. Priced at around £6.45, it didn't seem too expensive either, but I fear it needs a little je ne sais quoi.