I'm on retreat to learn how to use my new DSLR and I have spent half the evening trying to put this bag back together. It is nightmarish. The separators were crooked-someone before me had apparently removed the 'adjustable' walls and I wanted to straighten them. Each of two vertical foam separators has FOUR velcro tabs, but they feel like about TEN when you try to align them inside because it is a velcro maze in there, not to mention there is nothing to align the tabs with and you cannot see a thing.
If I can ever get the walls back in, then I have to deal with the removable horizontal shelf tabs again. There are no instructions, not with the bag, not online.
I'm about to give up. If I can't return it, it will make a stylish padded handbag.