Ford Customer Service

Below is a letter that I sent to Lookers Ford and also to Ford 3rd July 2009 1. Ref: Ford Mondeo Dear Sir/Madam I am just writing to make an official complaint about your service at Lookers Ford Sheffield the details are as follows: Tuesday 26th May 2009 I dropped my car off at Lookers Ford, Savile Street, Sheffield with a clutch problem and was told that I would be contacted later to inform me of the progress, at approximately 4.30pm I phoned Lookers Ford myself and was told that work was starting on my car by the late shift and that I would be contacted the next day Weds 27th May. Weds 27th May 2009 At ...  Read the complete review

Replacing a car can be very stressful. The most difficult decision is 'what car' to buy. My husband and I decided that we would make a list of all the cars we fancy, visit the dealerships and then make a short-list. This review is intended to give you an idea of how we found the dealerships, in this case Ford, as potential buyers. How we were treated and what their service was like. We cannot comment on after-sale service as we have not experienced it yet (we are still in the process of whittling down our short-list). My husband and I have visited 2 Ford dealerships in the past few months and neither experience has been good. Our first visit was on the ...  Read the complete review

My ford transit 56platre add a gearbox clutch noise which a ford workshop said was the flywheel.There could not do it as there was only a car repair workshop. The nearest van workshop was Hartwell Ford Abingdon.So i booked it in after waiting 4hours for them to return my call.On 17/6/09 8am it whet in at 4pm there had not removed the gearbox which at 12midday there said they had started(i had to ring to find this out as they did not ring as they said they would).It is now 1220pm on the 18/6/09 and just been told(after i rang again)that there are trying to get though to ford but can not.It's been said (girl in service) that it may be ready for 2moz 5pm 19/6/09 if i am ...  Read the complete review

We purchased a new Mondeo 57 1st September 2007 and were very pleased with it but driving on the M6 at night I hit some debris and it damaged the wheel, my ford dealer loaned me a wheel until they ordered a new one. FOUR MONTHS LATER I am still waiting and driving my lovely new car with an odd wheel,
Service dept do not want to know. What a let down

I had the diesel engine replace in my 2003 F250 Supercrew. it did not make it around the block before it died. my wife called the manager to tell him to come get the truck, but he said that there is nothing he could do. he was on his way home. finally someone came to tow the truck back after two hours and several threats to call the police. I will never buy there ...  Read the complete review