HARTWELL FORD ABINGDON (Ford Customer Service)

Member Name: Mark Bishop

Product:	Ford Customer Service
Date:	18/06/09 (65 review reads)
Rating:

Advantages: NONE

Disadvantages: HAVE YR VAN 4 DAYS

My ford transit 56platre add a gearbox clutch noise which a ford workshop said was the flywheel.There could not do it as there was only a car repair workshop. The nearest van workshop was Hartwell Ford Abingdon.So i booked it in after waiting 4hours for them to return my call.On 17/6/09 8am it whet in at 4pm there had not removed the gearbox which at 12midday there said they had started(i had to ring to find this out as they did not ring as they said they would).It is now 1220pm on the 18/6/09 and just been told(after i rang again)that there are trying to get though to ford but can not.It's been said (girl in service) that it may be ready for 2moz 5pm 19/6/09 if i am lucky (her words).As i run a drain unblocking company working 24/7 and my kit is fixed in the back of the van i am now not working maybe 3days.I could have had the job done by my own garage at a cost of £750 and half a day lost work.It seems to me that FORD what you to take it some where else so there do not have to cover the cost themselves.
Mark, DRAINTEC SERVICES LTD OXFORSHIRE

Summary: WASTE OF TIME

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