Bad customer service at Ford (Ford Customer Service)

Member Name: tanyatigerlily

Product:	Ford Customer Service
Date:	18/08/09 (52 review reads)
Rating:

Advantages: Plenty of customer parking

Disadvantages: Bad service

Replacing a car can be very stressful. The most difficult decision is 'what car' to buy. My husband and I decided that we would make a list of all the cars we fancy, visit the dealerships and then make a short-list. This review is intended to give you an idea of how we found the dealerships, in this case Ford, as potential buyers. How we were treated and what their service was like. We cannot comment on after-sale service as we have not experienced it yet (we are still in the process of whittling down our short-list).

My husband and I have visited 2 Ford dealerships in the past few months and neither experience has been good. Our first visit was on the spur of the moment when we happened to pass the Ford/Mazda Dealership near a large shopping centre. We walked in and had a look around. Nobody approached us, nobody seemed interested in us and there was no reception area to make enquiries. Eventually, after being ignored for half an hour, we walked around to the used car section as I had spotted a Ford Kuga there (which is the car that we are interested in). Once again we were ignored and nobody came out of the office area to help us. Needless to say we left and decided to try another dealership. The only positive thing was plenty of space for customer parking.

A week or 2 later we made our way another Ford Dealership in London. Once again plenty of parking was available at the supermarket next to the dealership. This time we had better luck with client service and managed to book test-drives in the Kuga and Mondeo for the following week.

Unfortunately our enthusiasm at improved service was short-lived as our salesman was nowhere to be seen the day we arrived for our test drives. After waiting almost 40 minutes he breezed in and greeted us without any apologies for making us wait. The test drive itself was reasonable, except that I was rather worried that the fuel gauge was on empty when I was driving the Kuga.

After the test drive the salesman went through all the Kuga options and did not place any pressure on us to make up our minds. As far as client service goes I would say that Ford ranges between poor to average, unfortunately we experienced more of the 'poor' service.

Summary: The reason I will not buy a Ford is poor customer service

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