After seeing this product on tv my wife bought it for me after the first time I used it the blade was slack, on the third time of using the tool the blade and blade holder flew off. It was held onto the reciprecating arm by 2 3mm screws, both heads had sheared off. I tried to get through to a customer service number at Spennymoor waiting for over 20 minutes each time to no avail, so it goes in the bin, total time used 45 minutes.