Product Type: Gaggia coffee machines
Newest Review: ... the retail warranty and I could get a replacement machine at comet where it was purchased. Alternatively they could arrange a collection &a... more
Was Good While It LAsted.
Author Name: AMor
Advantages: Takes Ground coffee and ese pods
Disadvantages: Water discharge for tea is not hot enough and can't get a regular sized cup underneath portofilter
Overall this is a good basic coffee machine for daily espresso, cappuccino, latte etc but, after using it for 6 months it just stopped working. Just like that! No warning signs, just stopped working! changed the fuse, cleaned all parts but still, nothing, and then things got ugly.
Gaggia has been bought by phillips and so after calling phillips customer care I discovered that as it has only been 6 months my product is still under the retail warranty and I could get a replacement machine at comet where it was purchased. Alternatively they could arrange a collection & repair which all together could take up to 14 days. Sighhh...
I called comet catford, where my machine was purchased and discovered that this product is now discontinued and only available for purchase online.. They only had a display model in stock & my best bet would be dartford, where they had 2 in stock but I would have to take my faulty machine there myself and collect the new one. They could not arrange an internal delivery to catford store as this was "not allowed", the only other option was to get a refund and I could buy another machine.. After spending weeks last year looking for the perfect coffee machine and finding it only to have it breakdown 6 months later... double sighhh...
My advice to anyone buying this product; be careful where you purchase it from because if it breaks down - which I hope it doesn't and it shouldn't - I would hope a replacement service is in place which serves the inconvenienced customer, Comet definitely doesn't have such service in place.
For these reasons I give this product a 4* because it is a good machine; when it was working. It's probably worth spending a bit on after-sales-care if purchased from Comet.
Now I wait for the collection service to repair my machine and hope it doesn't conk out on me again..
I'll be back to report my experience. In the meantime, it's back to coffee shop coffee, at least I get the 9th one free.. Or is it the tenth..
Summary: Overall this is a good basic coffee machine for daily espresso, cappuccino, latte etc
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