This is an excellent product. Mine has gone on and on for years. No stay-warm heater means it doesn't burn out and the coffee stays warm enough in the insulated jug, without getting stewed by a heater. The coffee it produces is smashing. It's used every morning and often in the evening too - a model with a stay-warm facility would have burned out with that sort of use. It's easy to use, easy to keep clean. I use filtered water anyway, so descaling isn't an issue for me. It's a smart and stylish piece of kitchen equipment that I'm proud to own. When it does eventually give up the ghost I shall buy another identical ...  Read the complete review