Basic IP ICD Server for MCS Platforms

Basic IP ICD Server for MCS Platforms ... platform, Cisco System's open platform for customer response applications. Cisco IP ICD is seamlessly integrated with all other customer response applications, including Cisco IP Interactive Voice Response (IP IVR) and Cisco IP Automated Attendant (IP AA). Key benefits of IP ICD include: it provides a low-cost, entry-level ACD that is easy to install, administer, and use; it supports multimedia (voice, data, and Web) access when used with Cisco IP IVR; it provides complete customization tools for call flow scripts; and it supports seamless integration with Cisco customer response applications.