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Callpath Switch Connections
Description: CallPath integrates incoming telephone calls and Internet transactions with customer databases to route transaction and customer information to the most appropriate agent. With CallPath, when a customer contacts a call center, customer service representatives ... more  Callpath Switch Connections ... view "screen pops" containing essential information about each customer, before a call is answered. CallPath Switch Connections connects CallPath to switches from many different vendors, and converts the different communications protocols from each of these switches into a single protocol that can be used by computer telephony applications running on CallPath. |
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Technical Details for Callpath Switch Connections
| Product Description | Callpath Switch Connection - licence |
| Category | Office applications |
| Subcategory | Office applications - personal information management |
| License Type | Licence |
| License Qty | 1 server |
| License Pricing | Volume / Level C |
| Licensing Program | Passport Advantage Contract Option |
| Point Value | 30 points |
| Language(s) | English, German, French |
| Service & Support | New releases update |
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