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Callpath Web Connection

Description: CallPath integrates incoming telephone calls and Internet transactions with customer databases to route transaction and customer information to the most appropriate agent. With CallPath, when a customer contacts a call center, customer service representatives ... more

Callpath Web Connection ... view "screen pops" containing essential information about each customer, before a call is answered. CallPath Web connections enables customer service over multiple access channels (telephone, fax, e-mail, Web, etc.) utilizing the same group or pool of call center agents if desired.

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Technical Details for Callpath Web Connection

Product Description	Callpath Web Connection - licence
Category	Office applications
Subcategory	Office applications - personal information management
License Type	Licence
License Qty	1 server
License Pricing	Volume / Level C
Licensing Program	Passport Advantage Contract Option
Point Value	1 points
Language(s)	English, German, French
Service & Support	New releases update