Help - Tips for Shopping Online

Tips from the trading standards institute

shop around by using price comparison sites and multiple search engines
when comparing prices, check that the advertised price includes everything you have to pay, for example tax and delivery charges.

check the trader's details on their website, including their geographic and email addresses
don't assume '.UK' means that the seller is based in the UK
read all trader reviews and help others by writing reviews when you make purchases.

check your cancellation rights before making a purchase: under the Distance Selling Regulations you can get a full refund on many products if you cancel within seven working days after the day of receipt
if returning goods you are entitled to a refund of the original delivery cost but check the terms and conditions to see who will cover the cost of returning them
traders are not allowed to deduct a restocking charge or administration fee for returned goods
if you wish to cancel, you must take reasonable care of the goods you are returning
check and keep all receipts, order confirmations and correspondence
goods should be delivered within 30 days after date of order, unless you agree to a different delivery timeframe
complain to the trader if you have a problem shopping online
contact Consumer Direct if the trader does not resolve your problem

use security software and keep it up to date
look for a padlock symbol or 'https' in the website address before inputting personal details
if you use a credit card for purchases of £100 or more, you may get reimbursement from the credit card company if something goes wrong
check your bank and credit card statements regularly and contact your bank immediately if you think your details have been disclosed