Writing & Rating overview

1. Where and how do I write my review?

When you have chosen a product/service you want to review, click the green 'Write a Review' button at the right of the screen, or select the 'Reviews' tab below the item. You can then write your review in the page provided. A handy tip though is to write your review in a word processer first (such as Word) so that you can take your time writing your review and use the spell-check function before submitting it to dooyoo.

Once you have finished writing your review, click the 'Submit' button at the bottom of the screen. You will then be shown a preview of your review. Read through your review to make sure it is ready to be posted and when you are satisfied, click the green 'Submit' button again to post your review. If you'd like to make changes simply click the 'Edit' button, which will take you back to the previous screen to make the required changes.

As a reviewer you have the option to write either an Express Review or a Premium Review. A Premium Review is a review of 150 words or more. Only Premium Reviews qualify for dooyooMiles. Use the status bar at the top of the 'Write Your Review' page to see how many more words are required for your review to be considered a Premium Review.

2. What do I get for my reviews?

For each Premium Review (a review of 150 words or more) you receive:

Express Reviews do not earn dooyooMiles.

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3. Can I edit my Premium Review, or update my Express Review to a Premium Review?

Yes! dooyoo members can come back at any time and extend their Express Review into a longer Premium Review, or update their Premium Reviews. You cannot, however, replace a Premium Review with a shorter Express Review. Only dooyoo members can edit their reviews, which is another reason why it's a great idea to join the dooyooCommunity!

You can update your Express Review, or indeed edit a Premium Review, in one of two ways:

1. Visit the product page that your review is on (use the search at the top right of the page to find the product) and click the 'Write a Review' button. Your original review will be brought up on the screen and you can edit it as you wish. You must be logged in to use this function.

2. Visit your dooyoo account by clicking 'My Account' at the top right of the dooyoo homepage. From the menu on the left hand side of the page click the 'My Reviews' tab and select the relevant option from the drop down menu (either 'Premium Reviews' or 'Express Reviews' depending on what sort of review it is that you'd like to edit). A list of all of your reviews will appear and you can click on the 'Update my review' link below the relevant review to edit or change your existing text. Don't forget, once you've finished editing the text you will need to click first 'Preview' and then 'Submit' to publish the new version of your review.

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4. What happens to my reviews when I have finished writing them?

If you are a dooyoo member and you are logged in your reviews will immediately appear on the site. Once you have clicked 'submit' to send us your review you will see links to either go back to the product/service you wrote about or directly to your new review. Non-members' reviews normally appear on the site within 24 hours of being submitted.

If you wrote your review without logging in, don't forget to click the link in the confirmation email sent to the email address you provided. If you don't confirm that you want your review published then we can't upload it onto the site.

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5. I just posted my review but it's not showing up.

If you're a member and have posted a review but can't see it on the site yet, chances are you're not logged into dooyoo. Non-registered users can post reviews, but there's a delay in them displaying on the site for security reasons. Becoming a dooyoo member will also let you edit your review after it has been posted.

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6. How do I rate a review? Can I update my rating?

Only dooyoo members have the option to rate other members' reviews. At the bottom of each review you'll find a section called 'What did you think of this review?' - simply click on the appropriate button ('Very useful', 'Useful', 'Somewhat useful' or 'Not useful') to rate the review.

If you click the wrong button, the reviewer updates the review, or you simply change your mind, you can change a rating at anytime. Go to 'My Account', click the 'My Reviews' tab from the left hand side menu, and select the 'Reviews I have rated' option. A list of reviews that you have rated will be displayed with an 'Update' link for your rating of each review. Clicking this link will take you to the review page where you can update the rating.

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7. I rated a person's review as "Not Useful" and now I see they've rated all my reviews the same way.

What you're talking about is called 'revenge rating'. According to the dooyoo psychology dept., it happens when people can't take criticism and seek 'payback'. This is not a nice way to play in the dooyoo community and is against the Site Rules, which state that all reviews must be read thoroughly and rated honestly.

If you believe you've been revenge rated, contact the dooyooTeam and we will investigate for you.

However, a "Useful" rating is not considered a revenge rating on dooyoo - this is a positive rating after all! Remember that different members and consumers reading your reviews will have different information requirements, it's impossible to please everyone all the time, so a range of different ratings is normal. Just keep up the good work!

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8. How do I leave a comment?

Only members can leave comments on a review. At the bottom of a review and under the ratings buttons you will find a section titled 'Comments about this review' with two links - 'Read comments' and 'Write a comment about this review'. Selecting the 'Write a comment about this review' link will take you to a page where there is a text box for you to enter a comment. Once you have typed your comment, click the 'Send' button to post the comment. Your comment will instantly be displayed below and the dialogue box will remain open so you can post another comment if desired.

To get back to the review, select the 'back to the review' link in the right hand column or hit the 'back' button on your browser.

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9. What is a Crowned Review?

A Crowned Review is an exceptionally well-written review that has been awarded a Crown. For a review to be awarded a Crown it must be helpful. It should provide all the information required for a consumer to make an informed purchasing decision, it's insightful, full of character and above all it's entertaining and enjoyable to read.

View the latest Crowned Reviews

Members of the dooyoo community nominate reviews for Crowns. dooyoo will read all of these reviews and then decide which reviews should be awarded a Crown. This is the only way dooyoo can be sure that Crowns are awarded objectively.

Crowns are NOT awarded according to ratings, members, dooyoo Guides or by the number of nominations they receive.

How much is a Crowned Review worth?

A Crown will earn the reviewer a BONUS of 1500 dooyooMiles. Please note that 'dooyoo lounge' reviews don't receive any bonus dooyooMiles if they receive a Crown.

How do I nominate a review for a Crown?

If you read a review that you would like to nominate for a Crown, just click on the 'Nominate for a Crown' link at the end of the review. Nominating a review for a Crown is not the same as rating it, nor does it replace your rating, so remember to rate a review even if you have nominated it.

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10. How do I suggest a product/service be added to dooyoo?

So you have a product review that you're just itching to write but the product isn't currently listed in the dooyoo catalogue? We are always happy to expand our catalogue to make it more useful for consumers researching their product choices on dooyoo, so as long as your suggestion is something that a consumer may be interested in we'd be happy to add it for you! As a rule of thumb, consider whether the product that you want to suggest would be something that you'd want to read about online before deciding to purchase it. If the answer is yes, then go ahead! We do not, however, accept suggestions for items that: cannot be found online; are no longer available for sale and not collector's items; are fresh produce; are generic products or not branded.

Only members can request a new product or service be added to dooyoo, so if you're not a member yet you'll need to register. If you're a company wanting to get your product added to dooyoo, please see our help section for companies.

Once you're logged in, go to 'My Account' and click on the 'Product Suggestions' link in the left hand menu. Make sure you fill out all of the fields in the form and give as much detail as possible, this helps us to find and add the exact product that you want to review. If there are a number of similar products to the one you're suggesting, use the 'Desripction' box to give us more details and avoid confusion. For example, if there are two films with the same name you could list some of the actors or the director of the version that you want added.

Product codes like the ISBN, ASIN, EAN or UPC number are easy ways to ensure we get the exact product. Here is a quick guide to each of these codes, we appreciate you taking a few seconds to enter this code, as it makes our job a lot easier, and helps us to get your suggestion uploaded a lot faster!

ISBN:

The International Standard Book Number (ISBN) is a 10 or 13 digit number that uniquely identifies a book. The ISBN is usually found both on the back of the book (usually next to the barcode) and also in the front of the book with the book's publisher information.

ASIN:

Almost every product on Amazon has its own Amazon Standard Identification Number (ASIN). For books, the ASIN is the same as the ISBN number. You will find an item's ASIN on the product detail page. Please only use ASIN numbers from amazon.co.uk (not amazon.com).

EAN or 'International Article Number'

8, 12 or 13 digit number that is printed on a barcode.

UPC or 'Universal Product Code'

12 digit number that is printed on a barcode.

You may suggest up to 20 products per week - we keep track of how many suggestions you've made and you can see how many you've got free that week at the top of the suggestions form. The limit re-sets each Monday, and you'll then be able to make another round of suggestions.

If you change your mind about a suggestion that you've made, you can delete it from the 'Suggestions in Progress' queue in your account. Once we've added the suggestion though, the listing will stay on your page until it automatically times out.

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11. Is copying reviews allowed? What if I wrote the original review and posted it on another site?

We here at dooyoo like to call a spade a spade, so make no mistake, copying a review is called plagiarism. Under no circumstances does dooyoo allow people to plagiarise content. Reviews copied from other sources are quickly picked up by dooyoo users, guides, and staff - so do not copy other people's work and claim it as your own.

You can, however, post reviews on dooyoo that YOU yourself have written and posted on other sites - as long as this is stated in your review.

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12. Can I publish a review anonymously?

The short answer is, yes you can. You can publish a review you've written without logging in. However, once published you will not be able to edit your review, it will not earn dooyooMiles and the review will not appear on the site immediately.

To post your anonymous review, go to the product page for the product you wish to review and select the 'Write your review' tab. Write your review as normal and, once you're satisfied with your text, click 'Submit your review'. You will be taken to a screen that allows you either to log in, or submit your review anonymously. You can add a screen name here that will appear with your review. Please ensure that you include a valid email address (this will not be visible to other dooyoo users), as we will send you an email asking you to confirm your review by clicking on a link contained in the email.

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13. Can I use HTML tags in my reviews?

No. Reviews cannot contain html code.

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14. Does dooyoo censor members reviews?

No, dooyoo does not censor reviews - the site is all about your opinions, not ours! We do, however, have certain, commonsense restrictions about what can and can't be said in a review - see our Terms & Conditions for more information. The main things to remember for review writing are: no plagiarising, no foul language, don't mention a specific employee's name if reviewing a company, and don't speak negatively of other dooyoo users. If you find a review that breaks the rules of the site, please contact us and let us know.

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15. How can I get a review removed?

All legal inquiries, including a request to have a review removed from our site, are to be handled through the proper channels by contacting us. Please do not attempt to contact the reviewer directly.

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16. What is the 'thank you' button?

If you're using dooyoo to research your product purchases, it's probably because you want genuine, unbiased consumer opinion on the products you're interested in. When you find a review that really helps you out, you might wonder how you can pass on your appreciation to the author of the review. That's where the 'thank you' button comes in!

The 'thank you' button is available to every dooyoo visitor (i.e., someone who is not logged in) when they are reading a review. It lets visitors quickly & easily say thanks to an author of a review without having to register or login.

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17. My review is 'locked', what does this mean? How do I unlock it?

If your review has been locked, it is almost certainly because it breaches one of the dooyoo Site Rules. The most common problem is that the review does not meet the dooyoo quality requirements. If your review is locked it is no longer visible to other members or visitors to the site and the dooyooMiles associated with the review will also have been removed from your account.

You can't unlock the review yourself, it was locked because it was considered unsuitable for dooyoo, so the good folk at dooyoo HQ need to take another look at it before it can be unlocked. To get your review unlocked, you need to first edit your review and improve it so that it exceeds the quality standards for Premium Reviews on dooyoo. This means adding more useful, personal experience and product information to your review to make it more helpful to consumers using dooyoo to research their product purchases. Imagine what information you would want to know about the product if you were trying to decide whether or not to buy it. If you're stuck for ideas, we recommend taking a look at the latest Crowned Reviews in the category. You can also contact the dooyooCommunity Guides for advice, they're always willing to lend a helping hand.

Once you're sure that all your locked reviews are of the tip-top quality that dooyoo expects, you can contact the dooyooTeam to let us know that you're ready for us to check your reviews. We'll then take a look at them, unlock the acceptable reviews so that they are again visible on the site, and the dooyooMiles associated with these reviews will be added to your account.

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