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Writing & Rating overview

1. Where and how do I write my review?

When you have chosen a product/service you want to review, click the green 'Write a Review' button at the right of the screen, or select the 'Reviews' tab below the item. You can then write your review in the page provided. A handy tip though is to write your review in a word processer first (such as Word) so that you can take your time writing your review and use the spell-check function before submitting it to dooyoo.

Once you have finished writing your review, click the 'Submit' button at the bottom of the screen. You will then be shown a preview of your review. Read through your review to make sure it is ready to be posted and when you are satisfied, click the green 'Submit' button again to post your review. If you'd like to make changes simply click the 'Edit' button, which will take you back to the previous screen to make the required changes.

As a reviewer you have the option to write either an Express Review or a Premium Review. A Premium Review is a review of 150 words or more. Only Premium Reviews qualify for dooyooMiles. Use the status bar at the top of the 'Write Your Review' page to see how many more words are required for your review to be considered a Premium Review.

2. What do I get for my reviews?

For each Premium Review (a review of 150 words or more) you receive:

Express Reviews do not earn dooyooMiles.

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3. Can I update my Express Review to a Premium Review?

Yes! dooyoo members can come back at any time and extend their Express Review into a longer Premium Review. You cannot, however, do this the other way around and replace a Premium Review with an Express Review.

You can update your Express Review, or indeed edit a Premium Review, in one of two ways:

1. Visit the product page that your review is on and click on 'Write a Review' - your original review will be brought up on the screen and you can edit it as you wish. You must be logged in to use this function.

2. Visit your dooyoo account by clicking 'My Account' at the top right of the dooyoo homepage. From the menu on the left hand side of your 'My dooyoo' page click the 'My Reviews' tab and select the option 'Reviews I Have Written' from the drop down menu. A list of all of your reviews will appear and you can click on the 'Update my review' link below the relevant review to edit or change your existing text.

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4. What happens to my reviews?

If you are a dooyoo member and you are logged in your reviews will immediately appear on the site. Once you have clicked 'submit' to send us your review you will see links to either go back to the product/service you wrote about or directly to your new review. Non-members' reviews normally appear on the site within 24 hours of being submitted.

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5. I just posted my review but it's not showing up.

If you're a member and have posted a review but can't see it on the site yet, chances are you're not logged into dooyoo. Non-registered users can post reviews, but there's a delay in them displaying on the site for security reasons. Becoming a dooyoo member will also let you edit your review after it has been posted.

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6. How do I rate a review? Can I update my rating?

Only dooyoo members have the option to rate other members' reviews. At the bottom of each review you'll find a section called 'What did you think of this review?' - simply click on the appropriate button ('Very useful', 'Useful', 'Somewhat useful' or 'Not useful') to rate the review.

If you click the wrong button, the reviewer updates the review, or you simply change your mind, you can change a rating at anytime. Go to 'My Account', click the 'My Reviews' tab from the left hand side menu, and select the 'Reviews I have rated' option. A list of reviews that you have rated will be displayed with an 'Update' link for your rating of each review. Clicking this link will take you to the review page where you can update the rating.

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7. I rated a person's review as "Not Useful" and now I see they've rated all my reviews the same way.

What you're talking about is called 'revenge rating'. According to the dooyoo psychology dept., it happens when people can't take criticism and seek 'payback'. This is not a nice way to play in the dooyoo community. If you think this has happened to you, let us know. We'll take a look and sort out the problem.

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8. How do I leave a comment?

Only members can leave comments on a review. At the bottom of a review and under the ratings buttons you will find a section titled 'Comments about this review' with two links - 'Read comments' and 'Write a comment about this review'. Selecting the 'Write a comment about this review' link will take you to a page where there is a text box for you to enter a comment. Once you have typed your comment, click the 'Send' button to post the comment. Your comment will instantly be displayed below and the dialogue box will remain open so you can post another comment if desired.

To get back to the review, select the 'back to the review' link in the right hand column or hit the 'back' button on your browser.

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9. What is a Crowned Review?

A Crowned Review is an exceptionally well-written review that has been awarded a Crown. For a review to be awarded a Crown it must be helpful. It should provide all the information required for a consumer to make an informed purchasing decision, it's insightful, full of character and above all it's entertaining and enjoyable to read.

View the latest Crowned Reviews

Members of the dooyoo community nominate reviews for Crowns. dooyoo will read all of these reviews and then decide which reviews should be awarded a Crown. This is the only way dooyoo can be sure that Crowns are awarded objectively.

Crowns are NOT awarded according to ratings, members, dooyoo Guides or by the number of nominations they receive.

How much is a Crowned Review worth?

A Crown will earn the reviewer a BONUS of 1500 dooyooMiles. Please note that 'Speakers' Corner' reviews don't receive any bonus dooyooMiles if they receive a Crown.

How do I nominate a review for a Crown?

If you read a review that you would like to nominate for a Crown, just click on the 'Nominate for a Crown' link at the end of the review. Nominating a review for a Crown is not the same as rating it, nor does it replace your rating, so remember to rate a review even if you have nominated it.

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10. How do I suggest a product/service be added to dooyoo?

So you have a product review that you're just itching to write but the product isn't currently listed in the dooyoo catalogue? No problem, we want to hear your opinions so we are always happy to add your product suggestions to our catalogue. However, only dooyoo members can request a new product or service be added to dooyoo for review. Go to 'My Account' and in the left hand menu you will see the link 'Suggestions'. Select the 'Make a Suggestion' option from the drop down menu, fill out the form and select 'submit' to send dooyoo the details. Remember though to please only submit products and services that you intend to write about (if we receive too many suggestions from you that you don't write reviews for we will have to stop accepting your suggestions).

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11. Is copying reviews allowed?

We here at dooyoo like to call a spade a spade, so make no mistake, copying a review is called plagiarism. Under no circumstances does dooyoo allow people to plagiarise content. Reviews copied from other sources are quickly picked up by dooyoo users, guides, and staff - so do not copy other people's work and claim it as your own.

You can, however, post reviews on dooyoo that YOU yourself have written and posted on other sites - as long as this is stated in your review.

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12. Can I publish a review anonymously?

The short answer is, yes you can. You can publish a review you've written without logging in. However, once published you will not be able to edit your review, it will not earn dooyooMiles and the review will not appear on the site immediately.

To post your anonymous review, go to the product page for the product you wish to review and select the 'Write your review' tab. Write your review as normal and, once you're satisfied with your text, click 'Submit your review'. You will be taken to a screen that allows you either to log in, or submit your review anonymously. You can add a screen name here that will appear with your review. Please ensure that you include a valid email address (this will not be visible to other dooyoo users), as we will send you an email asking you to confirm your review by clicking on a link contained in the email.

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13. Can I use HTML tags in my reviews?

No. Reviews cannot contain html code.

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14. Does dooyoo censor members reviews?

No, dooyoo does not censor reviews - the site is all about your opinions, not ours! We do, however, have certain, commonsense restrictions about what can and can't be said in a review - see our Terms & Conditions for more information. The main things to remember for review writing are: no plagiarising, no foul language, don't mention a specific employee's name if reviewing a company, and don't speak negatively of other dooyoo users. If you find a review that breaks the rules of the site, please contact us and let us know.

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15. How can I get a review removed?

All legal inquiries, including a request to have a review removed from our site, are to be handled through the proper channels by contacting us. Please do not attempt to contact the reviewer directly.

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