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1 Review

Brand: Smeg / Double Oven / With Convection / Fuel Type: Dual Fuel (Electric and Gas) / 5 Cooking Elements (Burner) Capacity: 1.66 cu. ft.

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      23.11.2009 23:02

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      Disadvantages

      Good in parts, but for the price, the poor finish can let it down

      Initial thoughts on this when I bought it were that it was an excellent cooker. However, after only a few weeks of use, the rings under the burners discoloured. These were replaced under warranty but contact with the Smeg customer service team was not a very good experience and they were very unhelpful. It also shows up the slightest mark on the hob, so be careful about spillages!

      A few months on, and just out of the one-year guarantee,the fan oven element burned-out. We could not get any help at all from Smeg, and for some reason, they do not do that same (2.3kW) element any more. I wonder why? Reliability?

      The 2kW replacement doesn't work half as good as the original. It takes longer to heat up, and it struggles to maintain temperature.

      It's a pity that one can spend over £1000 on an appliance that has such poor after-sales service, that only has a year's guarantee, and that has such issues with build uality.

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  • Product Details

    Short name: Smeg SUK92MFX5