It's fine as long as it's straightforward (Alliance & Leicester Credit Card)

Member Name: Nefertiti

Product:	Alliance & Leicester Credit Card
Date:	10/01/03 (219 review reads)
Rating:

Advantages: None

Disadvantages: Plenty, Staff not trained in customer relations

I've had an Alliance & Leicester card for several years and am about to cancel it. Anything out of the ordinary and they just can't cope. As I'm away at least once a year when a payment will fall due I send a cheque with credit card number, name and address on the back with a message, (on back of cheque so that it cannot be detached), that this is a 'payment against (month)'s statement.'

I've done this three times now and each time I've received threatening letter alledging that my account is in arrears and transactions and money-back facilities will be withdrawn. Each time I 'phone them and inform them of what I have done and that I know they have received my cheque as it has been presented to my bank for payment. EACH TIME THEY SAY THEY HAVE NOT RECEIVED IT AND I HAVE TO PAY MY BANK TO SEND ME A COPY OF FRONT AND BACK OF THE CHEQUE TO PROVE WHAT HAS HAPPENED. This month they have really excelled themselves!! Not only did they promise to sort this out in December AND withdraw the £18 they charge you for late payment, but they have just sent me a SECOND threatening letter, adding another £18 to my account.

This is now going into the hands of my solicitor (more money!), as I'm incandescent with rage that they dare to make out that I'm in arrears when I was actually paying before they requested payment - something they cannot cope with, obviously.

I'm transferring to egg, the staff are a joy to speak to and can deal with the little hiccoughs in life!

Summary: