Master card service declining (Bank of Scotland)

Member Name: hplovejet

Product:	Bank of Scotland
Date:	01/09/03 (104 review reads)
Rating:

Advantages: respect, same as rest

Disadvantages: no information, no answer, fines

I recently forgot to make a payment for the first time in years and was surprised to be billed not only at their exhorbitant interest rate but also fined £25. What is this for? When I tried to call I found their old number had an anouncement telling me to call 0845 which charges more to connect to. Then I get a robot asking me for the expiry date - never asked for this before so had to get card and call back. After five minutes of tapping in numbers and requesting a human it abrubtly told me they were shut and to call back. I took another look on the statement and no idea what hours they are open is given. Is this too much to ask? I suspect they are all the same or worse but I would be interested to know if there is one card company that treats it's customers humanely.

Since writing this review I have been able to speak to the company and after a rather long hesitation they agreed to refund the fine AND interest - something they can do once a year. So they are back in my good books for the time being..

One other thing I discovered that not one single bank in Marseille will give a cash advance over the counter - yes I did try them all. And most machines do not recognise the card even though it is supposed to be part of the mastercard globe.

Also when I lost my CC in China they sent a replacement the next day via DHL. Hows that for service?

Summary: