A UK bank that does not understand english. (Barclaycard)

Member Name: alvinlwh

Product:	Barclaycard
Date:	17/09/06 (261 review reads)
Rating:

Advantages: It's a gold Barclaycard

Disadvantages: High APR for a student card, Low credit limit, Bad customer service

I applied for the Barclaycard Graduate credit Card online, and I got a letter requesting some proof, which happened to be a letter from UCAS proving status of being a current student. I phoned up the customer service centre (in India) asking about this, and how I could prove that I am a current student if I am applying for a graduate card? The guy could not understand what I was saying or applying for at all. He just insisted that I was wrong, and that I must be a student to apply for a graduate card, and that I must send in proof of my student status.

I got so angry that I just slammed the phone down. What is the point of trying to reason with someone who cannot even understand English? I just sent in proof of my address instead, and I still did managed to get the card about 2 weeks later.

A balance transfer rate of 5.9% APR for the life of the transfer was offered to me, but with a limit of only £260! What's the point?

The APR for this card is at a high 19.9% with no promotional rates. I have now taken all of my balance off this card and put it on a 0% Virgin card instead.

Some of my friends had tried applying for a Barclays bank account or card, and none of them have got it. For some strange reason I couldn't get one myself when I was a student, but I have managed to get this one now.

I would recommend this card, but don't ever try calling the customer service centre. It is staffed by people who cannot understand English. Service your account online, it is alot easier.

Summary: Until they learn to speak english, do not contact their customer service.