riding on their name? (Barclaycard)

Member Name: alisonmr

Product:	Barclaycard
Date:	03/01/09 (71 review reads)
Rating:

Advantages: easy to obtain

Disadvantages: not very helpful

Having always been an additional card holder on my husbands credit card, i decided that i would apply for a card in my own name for things just for myself! Barclaycard was chosen as they happened to send through some junk mail at the right time. Having completed the application form and had application accepted I was given a limit of £1000. More than enough for what I wanted I was happy with the card and started using it almost straight away. After several months of use - sometimes paying off in full but always paying much more than the minimum, I decided to see if i could increase my limit by £300 just until pay day when i would reduce it again. Eventually i managed to work my way through the call options and speak to a real person. My request was declined as I hadn't proved my credit worthiness!! There loss - I decided to transfer to virgin - not only did i get the higher limit but also a 15 month 0% interest balance transfer. Guess what - as soon as the balance was transferred to virgin barclaycard sent me a statmement advising that as i was a valued customer my limit had been increased to £2700. Too late - all I wanted in the first place was £300. their loss is virgins gain

Summary: customer service could do better