Newest Review: ... I need glasses) I am writing this review now since my BarclayCard internet access has become pretty much unusable for the last 4 days ... more
great customer service, excellent complaints handling procedure and reliable company
Member Name: rainey_y2k
Advantages: good communication skills
Disadvantages: quite a high rate, depending on your credit rating
I've had my barclay card for a few years now and they have always been good to me.
I had a few issues with PPI and missed payment charges which I disputed and to give Barclay card their due, they were very very professional and very good with me.
I find that you only find out a company's true ''customer service'' when an issue like this arises.
I like a company that takes ownership of complaints and personally deal with your issue . Barclay card did exactly this and hence my issue was resolved within two weeks which I was very pleased with!
I think they do have over seas calls centres when making payments over the phone, but again their staff selection process must be very good as i have never encountered a language barrier issue. I have always been pleased with the level of service I have received, and that is what is important when it comes to dealing with my money.
so over all:
customer service = excellent
level of english spoken by over seas advisors = great
complaints handling = very impressive
Summary: good company, and well managed organisation
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