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105 Reviews
  • Quick approval
  • Good online service
  • No loyalty rewards
  • Statements difficult to fathom
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    105 Reviews
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    • More +
      26.11.2015 06:34
      Very helpful
      (Rating)

      Advantages

      • "Good online service"
      • "Fast service"

      Disadvantages

      • "No loyalty rewards"

      Great staff, poor rewards

      This was my first credit card and it met all my needs to begin with, it was easy to obtain, I was sent it quickly and getting it set up was no hassle at all. After a few months I started to struggle with repayments and Capital One were very helpful in assisting me so I could arrange my finances, without accumulating massive interest.

      I've been with Capital One for around 18 months now and my main issue now that I'm seeing other credit cards is that there doesn't seem to be much in terms of loyalty rewards with capital one, such as points or cashback. However, my credit rating is deemed to be poor and so they have really been a lifesaver at times, the staff are always really willing to help, and I can't fault them for that. I had the option of increasing my limit, but due to the fact I've had money troubles I didn't want to increase my debt and so I opted out but I was advised that if my circumstances changed I was more than welcome to discuss options with a member of their team, and because I had expressed concern over increasing my limit, it wouldn't be available automatically, but someone could be assigned to me to help me to decide whether this was the right choice, I have never had service like this from any other credit card company or bank and that is one of the main reasons why I have not switched to a card with rewards.

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      03.10.2015 07:41
      Very helpful
      (Rating)
      1 Comment

      Advantages

      • "Occasional good deals"

      Disadvantages

      • "Deals don't last. Ditch and Switch"

      When the deals end - ditch and switch

      I've had Capital One credit cards several times but I feel no particular loyalty to the company. What has usually happened is that I've been lured in with a good or semi-good 'cash back' deal, have signed up and coined in the cash back for a few months and then they've changed the terms and conditions and taken away the benefits.

      Now I'm quite happy to play that game but they need to recognise that we're not all idiots who won't mind when things like this happen. Every time they've done this, I've rung up and cancelled and told them exactly why.

      A couple of years back I got the Amazon credit card which gave cashback in Amazon vouchers. It was perfect for someone like me who uses Amazon a lot. After 6 months or so, Capital One showed their true colours and converted all the Amazon credit card members to a standard no cash back card. I sent mine back and told them to forget it.

      This has happened to me 3 or 4 times in the last 20 years so I recommend to check when you apply for a good 'deal' on a card whether or not it's a card owned by Capital One. If it is, then that's fine so long as you know what you're getting into. Don't give up your other card or cards and be faithful to one run by Capital One - that's what they bank on, that you'll be too tired or too lazy to change. When the bad news comes, ditch and switch.

      I have never had any problems getting approved, getting direct debit payments set up or any cause to complain.

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        25.02.2015 14:44
        Very helpful
        (Rating)

        Advantages

        • "Quick card receiving"
        • "Quick approval"

        Disadvantages

        • "Customer service"

        Quick approval but bad customer service

        This is what I think about Capital One credit card.

        Positive:
        - Quick online approval - I filled out an online form and they gave me results in about 10 seconds
        - PIN code received in post in about 3 working days
        - CARD received in post about two days after PIN arrived
        - £200 starting credit (I did not wanted more, this was ideal amount if something unexpected happens)
        - No need to send copy of various documents
        - Easy internet banking
        - 56 days no interest fee period

        Negative:
        - after my fourth statement they automatically raised my CREDIT without my approval (I was happy just with £200, which I actually used half of it just once)
        - bad customer service - you cannot communicate with them via email, but you can send them just internal messages via your internet banking
        - when calling on their hotline, they mostly speak a very bad English and is hard to understand what is the operator saying
        - very slow money transfer - I transferred money from my bank to Capital One account and it took 7 business days (they claim it should be up to 5 business days) - due to this slow speeds its necessary to repay balance very early, that you are not charged for late payments
        - £3 for withdrawal from ATM is too much

        Capital One has its pros and cons. But if you can keep eye on your account closely, you should not have any problems with them. For me is just the most annoying part the internal message communication.

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        24.05.2014 20:17

        Advantages

        • Flexible
        • "Easy to manage online"

        Disadvantages

        • "Abysmal customer services"

        Poor service from a big name

        Having for a number of years been a well known credit card provider I decided to take out a card with Capital One which all went absolutely fine. Following on from this I decided to take a 2nd card which was on a different deal that suited me more. After a short time of my 2nd account being opened Capital One wrote to me and advised that I could put the 2 cards together on something called One Card and so I decided this would be a good idea and phoned their helpline to do this but was shocked to find the advisor repeating herself numerous times so I contacted them online to let them know and had an issue where they called my house to discuss the issue I experienced but when told I was not back until a set time they decided to call twice more before then. I advised I wasn''t impressed and left it at that.

        When the transfer to One Card didn''t happen I contacted them again and was told it would not happen as I was originally told so I then trusted that the new advisor was correct in what they were telling me but when again this did not happen I was disgusted and raised a complaint and was told that I would receive a response within 2 weeks which failed to happen.

        Yet again I contacted them and raised this and ended up dealing with their executives office who apologised and confirmed that 2 advisors have given incorrect information and that compensation would be given for this but even the compensation when given was done poorly due to lack of correct and clear communication leading to me having to go out of my way to sort out issues caused by their mistakes.

        Overall this has been a very bad experience and so I have to warn people that when dealing with this company it is worth keeping clear records of all communication and maybe like me doing the communication via the secure message system on their website to enable you to keep track of what has been said and if it is done as promised.

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        24.10.2013 18:04

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        Disadvantages

        Great first credit card for responsible users

        This was my first credit card and I've had nothing but positive feedback!

        When I need a few more weeks before I can pay for something, this card really helps, and I always pay it off in full the next month. I wouldn't use it for big purchases that I don't intend to pay off right away because the interest rate is something crazy like 39%. When I pay the full amount off each month I'm not charged anything!

        I love the online account access, which is really useful: it shows me clearly my current statement and recent purchases, allows me to pay my account online (there is an option to pay full amount, minimum payment required or an amount of your choosing) and is safe and secure.

        You can take out cash on this card from an ATM but it will charge you either £3 or 3% of the transaction. This is really handy when you need extra cash in a hurry!

        There aren't any negatives to this card that I've experienced so far, I would recommend it for someone who won't over spend and will pay the full amount off each month. It's also a great way to build up a credit rating

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        02.08.2013 11:07

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        I love capital one credit card and have everything good to say about them.

        I've been a customer of Capital one for almost ten years now. I must say that they're a great credit card company. I have a total of more than 5 credit cards with them for the time that I was with them and currently still with them. I love their services and credit. I find them to be the premier credit card company for students or those who want to start to establish their credit. They're a site that offer credits to those with starting out credit rating and poor credit rating or students or anyone who hope to get a personal loan or some banking without such excellent credit rating. I guess they can give you an extra boost and that's why I like them because I started having credit with them as a student when I was trying to establish my credit and I like how they gave me a chance to build my credit. My entire family has Capital one credit cards and we all love them. We've been with them for so long and have never had any problems at all. They have excellent customer service, fraud protection, credit offers and many merchants accept them. I will always be a capital one consumer. I find them trustworthy to do business with and would recommend anyone to start banking or getting credit with them. They give beginner a new start or a chance to get some awesome credit. I have their cash reward cards and I love the extra cash back every month. I usually get around thirty dollars back each month and I love that. I put everything on my reward card with capital one. I love such a card. I'm a very satisfied customer and would continue to do business with them.

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        13.06.2013 21:50
        Very helpful
        (Rating)

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        Disadvantages

        A credit card designed to stay at home.

        BACKGROUND
        Capital One credit card was the second credit card that I took out, the reason for taking the credit card out was because I found the cashback element appealing. The credit criteria only require a low income (cannot remember exactly how much now) which was ideal as I was a student and working part time for minimum wage.

        ADVANTAGES
        The main advantage is I get cashback added to me account in January every year from the money that I have spent in the previous 12 months. As I have the direct debit set to pay the balance off in full each month, I never have any problems with incurring interest etc.

        Secondly, the online banking facility is easy to use. I can quickly go online and check my balance within the space of a minute. However as with most online banking facilities, purchasing made outside of the 9-5 working day are often not updated until the following day.

        DISADVANTAGES
        The main disadvantage is that this card only has £200 credit limit and the 6 monthly credit limit reviews are non-existent. I have had this card for 3 years and have yet to have the credit limit increased despite having a higher paying job now and being eligible for high credit limits on other cards.

        The main annoyance is that you are not allowed to ask them to increase your credit limit as with every other credit card company in the country. Even if you spend £150-£200 of the credit limit on a regular monthly basis, this does not encourage them to increase your credit limit come the next review.

        SUMMARY
        This credit card is what I refer to as my "computer desk credit card" for all those internet purchases, as I can check how much credit I have left. I do not dare take it out the house, as I could easily max out this card within a matter of hours .... I bought a vacuum cleaner the other day worth more than the credit limit on this card.

        After reading other reviews, I agree with everyone that Capital One need to improve their customer service, I do not believe asking for a credit limit increase is an unreasonable request (not saying everyone should get one regardless of their credit score, but everyone should have the right to ask if they are eligible).

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        07.01.2013 11:57

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        Capital One have grown considerably in my estimation, and won my loyalty and respect

        After being Capital One customers for several years now, we've recently fallen into financial difficulties and missed a couple of payments for the first time. We have several creditors who've been hounding us with repeat phone-calls - but I have to say that Capital One have been the best of the bunch. Their support and customer service has been outstanding. They provided great advice, and have been overwhelmingly considerate and understanding in their approach. They were extremely sympathetic to our difficult circumstances, and reassured us that we're going to get through this, and affirmed their commitment to do everything they can to help and support us. Yes, we've been paying a whopping rate of interest to Capital One for several years now...but based on the incredible level of service and support we've just received, it all seems worth it. I've always said that the real measure of a good company is how they respond when it comes to the crunch and something's gone wrong. Well after our recent experience, Capital One have literally leapt forward in my estimation and respect. Thank you Capital One for your sensitivity and support - your handling of a difficult situation has been a welcome and wonderful surprise during a particularly distressing period of our lives.

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        04.11.2012 13:15

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        DON'T TOUCH THIS COMANY

        I've been a loyal customer of Capital One for around 15 yrs and for that loyalty Capital One increased my interest rate to almost 35%!!!

        I questioned why and was fobbed of with a generic answer so i asked why i had such a high rate when my house mate applied for a card with them, just 12 months after getting a CCJ and has an interest rate almost half that of mine - again a generic response along the lines of we can't discuss another account...

        I then went to the CEO of Capital One to ask why they were treating me in this way and yet again i received a generic get lost response from their executive office - as the CEO can't even be bothered to look at my complaint personally.

        All in all Capital One seem to favor people with bad debt or poor credit history offering them preferential interest rates and sting there long term loyal customers to cover the risk.

        Staying loyal to this company means nothing and as with other reviewers i have to agree that their customer service is diabolical,

        If you have a poor history then maybe they are for you but once they class you as a loyal customer expect to be stung and stung hard

        My account will be closed by the end of this month and i WILL NEVER USE OR RECOMMEND Capital One to anyone.

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        22.02.2012 01:02
        1 Comment

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        Disadvantages

        Don't use Capital One unless you want to get cheated out of your money

        Capital One was the first credit cards I was ever issued back over 10 years ago and for the longest time I really enjoyed using them, despite the fact I was paying a $60 annual fee for the card.

        The customer service was good and I was getting rewards on my purchases and everything seemed great.

        About three years ago I had stopped using my Capital One card almost entirely and since I was not charging anything I didn't check my account. They ended up charging me my $60 annual fee, which I wasn't aware of until 1-2 months later and ended up charging me a $39 late fee plus charged interest on my balance so I ended up paying over $100 for that. Of course they were completely unwilling to work with me on the fees, which I think is completely immoral, but that is business I suppose.

        To top it off, they ended up noting that on my credit report and were unwilling to take it off so I am still showing a delinquent payment history on my credit report from over 3 years ago.

        I should have closed my account at that point but I was on hard times and needed a credit line in case of emergencies so I kept it open.

        About 1.5 years ago, they ended up shutting off the rewards program with my card without notifying me and I just lost all the points I had not redeemed.

        I had finally had enough so I called them and asked if they would take off my $60 annual fee for the card since I was a customer for 10+ years and was in good standing and they weren't willing to do so, so I closed my account finally.

        It's my own fault and stupidity that I continued to give this company so much of my own hard earned money, but hopefully you won't make the same mistake as me.

        There are plenty of better opportunities out there so stay clear of Capital One!

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          21.05.2011 12:06

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          Disadvantages

          A good card for those on the first step of the rating-ladder, scripted customer service and high APR

          ok so i've had credit for insurance,mobile phones etc but had problems getting a credit card because i've moved around a bit, was recently accepted by CapOne for their Progress card. All-be-it a poxy £300 limit its good to see that theres now ways for us to get a foot on the ladder again. Yes their call centres are foreign and very scripted but in their defense,many credit cards and utilities are these days. Also to those that are slagging them off for treating you "poorly" when you have missed two or three consecutive payments, i work in debt reecovery and im sorry but you're going to have to go through the exact same thing with almost any credit card company,its called defaulting a legal credit agreement!! The only difference is how the company manage and assist you throughout that process.

          You would be quick to slate them for not keeping up an offer or term in the contract, but then have a moan when they do.

          End of the day if you have a slightly down and out credit rating and want to build it, the Progress card is a sure-fire way of doing that as long as you manage it correctly and if possible keep the balance clear to avoid the very high APR to start and the still slightly high APR later on down the line. Plus, free equifax reports and Fraud services that are spoken pretty highly of by many professionals.

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          07.05.2011 20:00

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          Made my payment by the due date, was thanked for my payment on that day at 20 times the amount that was due,then recived a fine of £12 for LATE PAYMENT, CAPITAL ONE SUCKS.

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          26.04.2011 15:20
          Not Helpful
          (Rating)
          1 Comment

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          Not useful

          I have a fabulous credit score because I have my credit cards (as few as possible) paid automatically out of my bank account every month. I paid off my mortgage and paid cash for my used car. You can hate me. I have a $46,000 credit limit on my Mileage Plus card which I did use when I paid for my wedding but paid off immediately. I am not young. I live overseas and wanted a card that didn't charge a foreign transaction fee so I got this card. They gave me a---$1000 credit limit. A friend who got one for his daughter on a semester abroad got a $500 credit limit! I whined and got it raised to $1500. I can't even buy an airline ticket in this country with this card. I'm applying for a Chase British Airways card where I assume since I already have a Chase card, I will get a higher credit limit. I keep having to pay off the card every two weeks to keep the balance within the limit. As soon as I get the other card and hopefully it has a higher credit limit, I'm canceling Capital One.

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            03.02.2011 19:45

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            STAY AWAY FROM THEM

            I took out a Capital One card a year ago when I was working full time since then I have been diagnosed with a terminal illness, I called their "customer call centre" like others I could not understand a word that was said and the repeated scripted answers nearly drove me insane!!! I have been advised to send in and income and expenditure form which I did but it came back with the comments not enough detail, in the last 4 days I have received 25 calls demanding payment, But today I lost it with them and demanded to speak to their manager or complaints team I was given a tel no to call only to get through to the same advisor I eventually got the correct address in Nottingham and have written to them today..DO NOT GET INVOLVED WITH THIS SHAMBOLIC COMPANY THEY WILL HARRASS YOU EVEN IF YOU ARE DYING! THEY WOULD GET A MINUS STAR FROM ME

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            07.01.2011 23:14
            3 Comments

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            Happy so far

            Quick Intro: I consider my credit rating to be 'poor', it's not that I have a history of bad credit, it's that I have no history of credit, especially at my current address.

            Based on my circumstances I researched cards likely to accept me and like many others I was quickly directed to the 'capital one classic' card. It's main disadvantage is pretty obvious, 35%+ APR but I can honestly say I haven't found much to complain about since.

            Signing up was painless, the PREVIOUS DAY I was rejected by the notoriously descriminate sainsburys credit card so I wasn't very hopeful but after completing a painless form I was accepted! With a four figure credit limit to boot. Virtually immediately I started to receive emails, not spam but a login for online banking! Within an hour I was into the online banking setting up a direct debit! I was very impressed with the whole process.

            The card & pin arrived prompty, the pin was easily readable and the card looks like it could take a beating.

            Activating the card was quick and easy, just involves saying 'NO' to PPI :)

            So far everything is dandy, I will update this review with any problems I encounter.

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