Capital One Reviews

Capital One drew me in with one of their offers on Balance Transfers and 0% on purchases for a year, which was a great deal. I used the Credit Card for a good couple of years, until things started to go wrong. I didn't use it every month, and if I did, it was mainly for everyday things like petrol and food and if I could afford it I paid ...  Read the complete review

Continued from last re missing payment, all requested papers were gathered and faxed. I asked for confirmation by phone asap. None received. I rang later the same day myself and they confirmed receipt after keeping me hanging on again at my cost. Nothing heard until 27th March when I received a call from collections demanding money. I ...  Read the complete review

I hate Credit cards however, i can not complain about capital one, they have been patient and have provided a good service for me. Their website www.capitalone.co.uk really does give you some good information. As with all credit cards you have too use them wisely, while i am always on time with my payments there was a time ...  Read the complete review

having realised that at the end of March 2008, I would be strapped for cash and was going to be throwing a birthday, I applied for a capital one card at the beginning of March. A week later Capital One was delighted to inform me that I had been accepted and my card was "on it's way" if I simply sign the agreement. I can now infrom you that the card was not "on it's way" at all. I have received the pin number, letter of insurance (including my credit card number) and no card!! I had read some reviews saying that the whole process took 2 weeks... It's been over 3, no card and today is my birthday. Thank you Capital One!

Capital One are like most financial corporations these days....rude and unethical, thinking only of profit & shareholders and NOT their customers. So called 'customer care' is non existent and although I am definitely on the electoral register - Capital One were unable to find me, due to their utter incompetence and stupidity. They did offer me a card (after I sent them loads of documentation to prove who I was, despite being on the electoral register) but in the end I declined it. If they were making dumb mistakes on application, what sort of disasters would happen when I used the card?

I am an expat now living in Canada, I suffered a heart attack and could not work for 18 months. I called them and asked to settle my debt. I disposed of my cards and statements. When I called, one customer service agent could not find my details, the other found it and referred me to someone else who again could not. All from the same ...  Read the complete review

I chose the Capital One credit card when I needed to get a credit card quickly to pay for my work expenses. I'd managed to avoid getting a credit card when at university but was forced into getting a credit card when I started my job as my work travel company wouldn't accept switch. And so I was faced with deciding between the hundreds ...  Read the complete review

Recently, my husband and I have had need for a credit card, not because we tend to spend on it, but because we hadn't had one for a long time, a couple of years maybe. Having not had a credit card for a while, we took a friends recommendation on a credit card, seeing as balance transfers and 0% rates weren't going to be ...  Read the complete review

capital one is one of the lowest interest cards on the market these days and offers some great transfer fees, 0%aprs and various other offers but be wary of anything that sounds too good to be true. I applied for a capital one card a few months ago as i wanted to transfer a balance from another card and take advantage of there ...  Read the complete review

Capital one are Ignorant, Abusive, they will not listen to what i have to say, i get and have been promised 21 calls a day from them chasing an account that they have been instructed to set up a direct debit with and they have ignored it completely, trying to get them to admit that instructions from my bank to set up a new direct debit ...  Read the complete review

Hi I have a major problem with CO going back to Feb this year (2007) I went on holiday to Sri Lanka on the plane home as you do I bought duty free but handed the flight attendent the wrong card (Capital One Card) I knew I was near my limit on it but it was too late to cancel the transaction as it had gone through. I received a letter ...  Read the complete review

I have been fighting cancer for the past 5 years and on reduced payments thanks to the efforts of the C.A.B. My card was destroyed 4 years ago, I have had no statements for 3 years. C.O sent a letter requesting my Bank statement and proof of income. I responded stating I wanted a closing balance. I got the exact same computer ...  Read the complete review

Capital One are terrible, their customer service is non existant. My Husband died in January, they owe me £115.60 from his account, 9 months later I am still trying to get this from them. I'm sure if I owed THEM money they would have taken me to court long ago. Every time I speak to them they say they are sending the cheque and it will ...  Read the complete review

Everyday I got four or more phone calls from stroppy members of Capital One's customer services wanting to speak to someone who wasn't me (a certain Mr Higgins, whoever he may be). Whenever I tried to explain that I was not the person they were looking for, they said they could not alter their records, without Mr Higgins' account ...  Read the complete review

I would Like to thank all of you for your comments about Capital one Credit card, after reading them I have decided to rip up my (accepted) application that only required my signature, credit limit upto 2,500 with an upfront fee of £257.78p (there not saying it's upfront) but the are saying it is charge for credit. ie: Total ...  Read the complete review

Not impressed, I applied for and recieved my card about 2 years ago, it started with a 200 quid limit an dafter about 7 months it sudenly went up to 800. I accidently went £2 over the limit and incurred an instant £14 charge, even though I had phoned them to tell them the mistake. It was on a weekend and they said there was no way I ...  Read the complete review

DON'T put any money into Capital One Savings account. I had put a lot of money into there only to be told that I can not take any money out when I tried to withdraw some money. It was meant to be instant access savings! Furthermore, when I call their helpline, they put the phone down on me as they say they can not access my account. ...  Read the complete review

DO NOT DEAL WITH THIS COMPANY. They don't know what they are doing and they will mess up your account and you will not be able to get anyone to fix it. They were rude to me several times trying to solve my problems and they actually hung up the phone on me because they did not know what to do and they did not pass me to a supervisor. ...  Read the complete review

~~ Disclaimer ~~ This review is based on my personal experience of Capital One which may or may not be representative of the company as a whole - you decide. My main "problem" experience with this company was in 2003 but all other details are current. ~~ Background ~~ I applied for, and obtained, ...  Read the complete review

I recently applied for a capital one Visa card. My friend had recently got one, and I liked the idea that they were a well known company and that you could also choose from different card designs. I got a reply back from capital one a few weeks later stating that I had been accepted for a capital one classic visa ...  Read the complete review