UNDER NO CIRCUMSTANCES SHOULD YOU EVER USE THIS COMPANY FOR ANYTHING (Citibank)

Member Name: CP

Product:	Citibank
Date:	20/10/07 (116 review reads)
Rating:

Advantages: None

Disadvantages: Everything about them is wrong. Read on for details.

Avoid.

The systems and practices of this bank are highly floored. I recently had a dispute with them which was the worst customer services experience I have ever had (I am 38).
Problems with this bank:
1. Statements come from Belgium and are frequently lost.
2. Customer services off shored and given the brief to get payment at almost any cost. I rang several times to say the account was in dispute and awaiting underwriters review (for incorrectly applied charges) and still they would repeatedly asked for minimum payment. It was completely obvious that they were briefed to ignore the customer and just try to get payment.
3. Poor phone systems. Whenever I tried to escalate the complaint and they tried transfering the call, the line was dropped - 8 times on 3 seperate days.
4. Failure to properly record the results of calls. Subsequent calls revealed that agreements to log information had not been actioned.
5. Three weeks after contacting complaints/underwriting received a letter that they could not currently address the complaint as they could not access records. Not sure how they can run a bank where records cannot be accessed by one of the highest departments.
6. Payment systems not working. They were unable to process a payment on a debit card despite the fact that this is a known working card and has never had a problem. Also were not aware that Switch/Maestro card no longer have issue numbers. System does not allow for the entry of the (now required) start date.

This is an extract of all the problems with this company.

Summary:
The worst financial company I have ever encountered. Poor systems and practices and enough flaws for me to say:
UNDER NO CIRCUMSTANCES SHOULD YOU EVER USE THIS COMPANY FOR ANYTHING

Summary: Use them and see how NOT TO run customer services