Newest Review: ... the account was in dispute and awaiting underwriters review (for incorrectly applied charges) and still they would repeatedly asked for min... more
Be very careful of this one
Member Name: Mick-Gray
Date: 24/07/02, updated on 24/07/02 (2119 review reads)
Advantages: None that I know of yet
Disadvantages: You dont always get what you expect
A short time ago I was approached in a motorway service station and asked if I would be interested in applying for a Citibank Platinum Visa card, which I was assured was a far better rate of interest than my two current credit cards. I was told that if accepted I could transfer the balances from my other two cards and therefore save interest charges. I spent a short time filling in the application form and was told that when my card arrived I would have to telephone Citibank to activate it or if I had changed my mind I could just cut it up and ignore it. I was asked the amount of balance that I would like to transfer and was told that the APR would be 11.9%, which was a fair bit less than I was paying on my other two cards.
About 10 days later without any warning a cheque arrived for £1,800 stating that this was the cheque I had requested from Citibank. I telephoned to find out what this was all about and was told that this was the cheque for my balance transfer. I told them that I had not had my card yet and had not activated the account and was told that the card would follow.
Assuming that by receiving the cheque my application had been accepted I paid the cheque into my bank and waited for the card to arrive. The card did arrive about 5 days later by which time the cheque had cleared and drawn on the new card.
Although the card had no indication on it as to the type of account it was, the booklet that came with it said that it was a capital plus card and not a platinum card. When I checked I found that this was indeed the case and the interest rate on this account was considerably higher. When I telephoned Citibank customer services and complained I was told that if I was not happy I could cancel.
In my opinion this type of selling is totally underhanded. I applied for a Platinum card at a low rate of interest. I was not told that I had not been approved for this card. I was sent a cheque leading me to believe that I had been accepte
d only to find out when it was too late that I would now be paying a much higher rate.
All I can say is if this is the way they do business be very careful of applying for a Citibank card.
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