This is the second attempt I have made to use the beauty card.I had a card about 2 years ago but didn't ever manage to register it. After several attempts to register this new one or go for the lost card option and register again I was still unsuccessful.I returned to the store to ask them if they thought there was a problem from their till point but they said not and suggested I telephone the no from the website . I spoke to the operator who kept apologising for the system failure. She was unable to sort the card out and after taking my email address and phone no several times she promised me she would ask for further advise and call me back within 10 minutes.Needless to say that was the last I heard from them. Lessons learnt if you need beauty products I suggest Boots.Good service and points are great.
The customer service can't answer any questions about that card (call them a few times on 01/03/2012 after 7pm). They are just making fun of the customers. "What is your mother's maiden mane?" they asked me. "Sorry, I forgot it, but maybe I can login into my account and find the answer there". "No, that is not possible. Have a nice evening!!!". So, even if you have points on your card, but you have forgotten your mother's maiden name, customer service will not help you, and you just can chuck that stupid beauty card away (what I have just done). The management of this card is so difficult and in some cases it is impossible (I think: that is the way to increase sales).
I was very pleased to hear about this card as I regularly make purchases in the beauty hall of Debenhams and think that when your paying such high end prices, its nice to get something back. However if you were thinking this is like the boots advantage card for those higher end labels, then think again. This card has many hidden rules which mean your 'rewards' aren't as free flowing as they seem.
1 point = 1p and points are accumulated at the rate of 1 point for every pound on purchases under £25, 3 points for every pound when you spend over £25 and occasionally when here are deals running you can get bonus points. When shopping on-line you earn 5 points for every pound spent. Sounds great right? Wrong!
Points can only be redeemed once you reach 500, so until you reach this amount the points have no monetary value. An account statement is supposedly sent to your email account this is then needed to redeem your points. I would have thought the card held details of the balance, it should not be necessary to print out a statement.
Then you can only use your points to the maximum value of £15.00 in a month. So if you had £25 worth of points, tough because you can only spend £15.00 of them. Another downside is these points expire, if you haven't spent your points within six months, they are deleted from your account. This seems very unfair that customers are given a reward then its taken back again. It should be down to the customer when they spend their reward. This together with the £15.00 monthly limit can mean that you lose points through not being allowed to send them. This is ridiculous.
You can access your beauty account via the Debenhams website but the log in procedure is a nightmare, requiring a password and a memorable date then for you to confirm your email address, it is like fort knox and makes the whole thing a little bit of a headache.
Yes any rewards are better than no rewards at all, but considering the prices of items in Debenhams beauty halls, you would think they would reward their customers a little better than this. Boots advantage card it ain't!!
I have a beauty card and have collected over £200 of vaule having spent over £5,000 on beauty products yet I can only spend £15 per month this must be the worst card ever for rewarding you, no where near as good as BOOTS where I can spend all my points in one go, None of the staff were aware that the limit is only £15 per month when asked.
I am a loyal fan of Debenhams beauty shopping. Although I found this card quite useful that you can redeem points towards your spending, the card management itself is very very poor. I don't know where to start with. Perhaps with the log-in process, I do think its unnecessary that you have to have the memorable date on top of username and password AND have to put your email again. This is not a problem if you have one beauty club card BUT because i forgot it a few times and with what they advertised heavily that 'you can now collect your points even when you forgot your card' so i end up having 3 cards already...
I mean what a silly way and so not eco-friendly to do that?! why can't they just make you tell your name/surname or whatever and they retrieve your info and bam! you're done. No extra cards needed thus less hassle for them as well.
This is not enough, when they say you can transfer your points to the original beauty clubcard account.
It never works. I 've been to customer service SO many times but they couldn't help you ..you have to do it by yourself online. I added my 2 extra cards onto my original account and they said to wait for maximum 3 months so all points on extra cards will be transfered ...now it's my 6th month of waiting. And yes they can't help you on that...
I'm just so sick of it. All in all, Debenhams, if you don't know how to manage this kind of card, don't bother doing it. It's quite embarrassing, really.
I got the oportunity to get one of these cards when I bought some perfume in debenhams. Ive managed to get some more points but it seems to be taking forever to get the magicial points up to £5. Debenhams would of been better creating its own loyalty card that could be used all over the store. You used to be able to collect nectar points and it was a shame this was taken away a few years ago. They take a hold of your email address and send you a monthly update on points you have earnt and special offers that may interest you. The card they give you is quite cheap looking so it would be easy to loose or damage. I think this card is only worth it if you buy your perfume and make up in debenhams all the time not a patch on boots advantage card.
The most useless card ever! you can only use it on cosmetics (not everything in store like boots) and you need to wait until the end of the month to get a statement to rendeem the points. also today I went to store to redeem points and they said I couldn'd since i didn't have a printout of the statement (and was accused that i can just go there showing them the email many times). when I asked to see the manager then suddenly they could find my points and use them. useless and poor customer service
****Debenhams Beauty Club Card****
Pretty much every shop you go into nowadays has their own reward card .So the only surprising thing about this is that it took Debenhams so long to bring out one.
Getting a card is easy. You just pick up an application form in store and activate it online. I found it very easy to do and it took me less than 10 minutes. One good thing is that when you spend £25 or more in store they are giving out 500 bonus points (£5).
Points can be got when you buy beauty and fragrance items in store. At the minute you do not get points online but hopefully this will change in the future.
You can collect 1 point per £1 when you spend up to £25 but when you spend over they give you 3 points per £1 (on the entire amount not just what you spend over the £25). I think this is okay. It may not be as great as boots but my local boots is quite small whereas i can get clinque etc from the Debenhams so for me it is better than nothing!!!Also you can still collet points for things which are in the sale which is good because Debenhams have sales quite often.
Points can only be redeemed in store once you have 500 or more. The reward is on the card so you use it to get money off. One bad thing about this is that if you forget to use your card they can not add points on.
For me it is worthwhile because i like shopping in debenhams but if you have a big boots store then i would say don't bother.